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#1 2009-02-18 09:39:37
- **_scottbdz_**
missing folders?
We are having occasional issues when we utilize the move content feature. specifically, content is created, then moved to a new folder via Content List / Move button. Occasionally the content is then unable to be read, as the original folder containing the content disappears from the server (D:\7).
has anyone experienced this issue? if so, any help?
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#2 2009-02-19 11:17:31
- **_Carri.Saari_**
Re: missing folders?
Happened here, too. Recorded a session. Viewed the recording. Moved to a content folder so it could be added to a course. Gone. Disappeared.
The person who has access to peek at our server said there is nothing there (the tech person had the Connect generated URL and the name I gave the recording and the file path).
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#3 2009-02-20 11:31:30
- **_santhony_**
Re: missing folders?
Are these single server Connect installations? Or multiple server clusters?
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#4 2009-02-23 14:11:47
- **_scottbdz_**
Re: missing folders?
single-server installation.
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#5 2009-02-26 11:41:51
- **_connectguy_**
Re: missing folders?
More than likely this is because the recording was marked as 0KB.
Do you have AV running on your servers?
If so what type and version?
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#6 2009-02-26 14:00:07
- **_bcaille_**
Re: missing folders?
I'm also experiencing missing folders issues with trial installations.
Don't have a 'course' or a 'Shared Training' folder anymore. See the thread for more details : http://www.connectusers.com/forums/cucb … 5620#p5620
Things were fine yesterday. Tried to create another trial installation and ended up with the exact same problem...
Somebody has a clue on what might be going on?
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#7 2009-02-26 17:18:09
- **_scottbdz_**
Re: missing folders?
re: More than likely this is because the recording was marked as 0KB.
Do you have AV running on your servers?
If so what type and version?
Not sure - we don't have any media services on the server accept for the Flash services; what specifically should I look for?
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#8 2009-02-26 18:36:07
- **_quinn_**
Re: missing folders?
I don't think it corresponds to AV eating up your 'courses' folder, because the courses folder doesn't actually map to a folder on your disk. It's a 'virtual folder' in the ConnectPro database, that is mapped to a url.
Is this a hosted account? What's the id?
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#9 2009-02-26 23:38:18
- **_scottbdz_**
Re: missing folders?
yes - it seems to be the virtual folder that is missing - we have no way of retrieving, so the content URL doesn't work. Unfortunately, our Connect is licensed, not a hosted account.
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