Adobe Connect User Community

Adobe has just announced a significant update to Adobe Connect.

Adobe Connect 9.5 will be released in the fall and includes the ability to use HTML5 content in your virtual classrooms, and a new capability to create an offline MP4 version of your recordings among several other changes.

In addition the new features, Adobe Connect 9.5 introduces a new logo and imagery. 

Adobe has posted about the new release on their blog.

What's new with Adobe Connect 9.5
This document walks through the new features included in Adobe Connect 9.5

Downloads and Updates
Use the widget on this page to look up your upgrade date and download the latest add-in

  • Latest News
  • New Tutorials
  • Trending Forum Topics

Friday, February 17, 2017
Webcam video appears black or frozen in Adobe Connect meeting room
Issue : Webcam video appears black or frozen in Adobe Connect meeting room. Environment : Adobe Connect Hosted and on-premise Adobe Connect any version Cause: The Video resolution/frame rate being sent by the camera is higher than the supported limits in Connect meetings Resolution : Install the latest version of Connect add-in and make sure […]
Posted on: Adobe Connect Support Blog

Monday, February 6, 2017
The Adobe Connect Add-in crashes during meetings
Issue: The Adobe Connect Meeting Add-in crashes during Meetings. Environment:?Hosted and On-premise Connect deployments with clients running the Windows Connect Add-in Version 11.9.978.354. Cause: There was a bug in the Windows Adobe Connect Add-in (Version 11.9.978.354), some customers have reported add-in crashes in various versions of Windows. Resolution:?We have released a newer version of the […]
Posted on: Adobe Connect Support Blog

Tuesday, January 31, 2017
Mp4 recording generated offline appears distorted to some users
Issue : It has been observed that for some recordings created in Adobe Connect version 9.5.3 or higher, the online recording plays well however the Offline version shows distortions and degraded quality. Environment : Adobe Connect version 9.5.3 or higher Applies to offline recordings created on client side as Mp4 Cause : This has been […]
Posted on: Adobe Connect Support Blog

Friday, January 27, 2017
Connect Meeting Addin Download Error Occurs in a Meeting
Issue: Connect Meeting opens in the browser instead of the Addin and any attempts to use Addin features such as screen-sharing results in the following Addin download error: Environment: Connect clients running any version of Connect under restrictive group policy settings attempting to install the Connect Meeting Addin. Cause: There are numerous potential causes; a […]
Posted on: Adobe Connect Support Blog

Friday, January 27, 2017
Webcam video appears black in a Meeting and the microphone will not broadcast audio.
Issue Description : Webcam video appears black in a Meeting and the microphone will not broadcast audio. Environment : Adobe Connect Hosted and on-premise Adobe Connect any version Cause : Flash player security permissions not allowing the access to the client computer microphone or camera Resolution : Plugin the microphone to your computer Open your […]
Posted on: Adobe Connect Support Blog

See all latest news

Adding a custom background image to your Adobe Connect room
This video tutorial explains how to add a custom image to your room background and pin it to a specific corner.
Alistair Lee, Adobe Systems
Level: Beginner

See all tutorials

Upcoming Events

See all events



Free Trial

Free Trial