Users on Mobile Devices Disconnected When Screen Goes Off
For a long time we've had some of our students complain that they aren't let in to some of our on-line lessons, or that they get kicked out during lessons, and my colleague did a test with one of them yesterday - it seems to be related to the screen going off when they are using a mobile device.
If they try to join a meeting, but the screen goes off before they are admitted, then they don't join the meeting. It also seems that if the screen goes off while they are in a meeting then they can get kicked out.
I seem to remember that my wife had a similar issue when casting from Amazon music to our stereo from her Android phone - it stopped when the screen went off - and I found a setting that was something to do with maintaining a network connection when the screen was off.
Has anyone experienced a similar issue? Do you have any recommended settings? It sounds like it might also be an issue with iPads, and unfortunately I don't have access to any iOS devices for testing purposes.