#1 2008-11-18 22:32:27

**_hanet0423_**

Pls help solve an issue after upgrading to Connect pro 7 sp1

I finished to upgrade connect pro 7 to sp1. There is the following issue when I login to connect pro 7 by administrator user:

The action you attempted could not be completed. Please see details for reason:

Request Details:
============================ 
<actions mode="multiple">
  <action name="common-info"/>
  <action name="sco-shortcuts"/>
  <action name="quota-threshold-info"/>
  <action name="expiry-settings-info"/>
  <action name="threshold-login-notif-info"/>
</actions> +

Response Details: 
============================ 
<results>
  <status code="invalid">
    <invalid field="threshold-absolute" type="unavailable" subcode="no-such-item"/>
  </status>
</results> +

Pls help me. Thanks a lot !

**_hanet0423_**

Re: Pls help solve an issue after upgrading to Connect pro 7 sp1

I just upgraded connect pro to v7 sp1 again. The issue happens again. I think there is a bug for upgrading.

**_jareddd_**

Re: Pls help solve an issue after upgrading to Connect pro 7 sp1

I'm seeing this error also.

Is there a solution for this issue?

These are the details.

Request Details:
============================ 
<actions mode="multiple">
  <action name="common-info"/>
  <action name="sco-shortcuts"/>
  <action name="sco-info">
    <param name="sco-id"/>
  </action>
  <action name="principal-info">
    <param name="principal-id">20020</param>
  </action>
  <action name="sco-expanded-contents">
    <param name="sco-id"/>
    <param name="filter-type">tree</param>
    <param name="filter-type">folder</param>
    <param name="sort-name">desc</param>
  </action>
</actions> +

Response Details: 
============================ 
<results>
  <status code="some-errors"/>
  <result>
    <status code="ok"/>
    <common locale="en" time-zone-id="10">
      <cookie>breeznurzv2m2cp6owsoa</cookie>
      <date>2009-01-05T14:19:00.590-07:00</date>
      <host>http://adbe-2k3-slc001.slc.thepei.local</host>
      <local-host>adbe-2k3-slc001</local-host>
      <admin-host>adbe-2k3-slc001.slc.thepei.local</admin-host>
      <url>/api/xml?session=breeznurzv2m2cp6owsoa&amp;ok=b4c0fac778bb49c86825616396b67f226b98553b</url>
      <version>connect_701_r18</version>
      <account account-id="7"/>
      <user user-id="20020" type="user">
        <name>Jared Stout</name>
        <login>jstout@thepei.com</login>
      </user>
      <user-agent>Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5</user-agent>
    </common>
  </result>
  <result>
    <status code="ok"/>
    <shortcuts>
      <sco tree-id="20006" sco-id="20403" type="my-courses">
        <domain-name>http://adbe-2k3-slc001.slc.thepei.local</domain-name>
      </sco>
      <sco tree-id="20003" sco-id="20013" type="shared-meeting-templates">
        <domain-name>http://adbe-2k3-slc001.slc.thepei.local</domain-name>
      </sco>
      <sco tree-id="20004" sco-id="20405" type="my-meeting-templates">
        <domain-name>http://adbe-2k3-slc001.slc.thepei.local</domain-name>
      </sco>
      <sco tree-id="20004" sco-id="20404" type="my-meetings">
        <domain-name>http://adbe-2k3-slc001.slc.thepei.local</domain-name>
      </sco>
      <sco tree-id="20001" sco-id="20402" type="my-content">
        <domain-name>http://adbe-2k3-slc001.slc.thepei.local</domain-name>
      </sco>
      <sco tree-id="20000" sco-id="20000" type="content">
        <domain-name>http://adbe-2k3-slc001.slc.thepei.local</domain-name>
      </sco>
      <sco tree-id="20002" sco-id="20002" type="courses">
        <domain-name>http://adbe-2k3-slc001.slc.thepei.local</domain-name>
      </sco>
      <sco tree-id="20001" sco-id="20001" type="user-content">
        <domain-name>http://adbe-2k3-slc001.slc.thepei.local</domain-name>
      </sco>
      <sco tree-id="20003" sco-id="20003" type="meetings">
        <domain-name>http://adbe-2k3-slc001.slc.thepei.local</domain-name>
      </sco>
      <sco tree-id="20004" sco-id="20004" type="user-meetings">
        <domain-name>http://adbe-2k3-slc001.slc.thepei.local</domain-name>
      </sco>
      <sco tree-id="20005" sco-id="20005" type="account-custom">
        <domain-name>http://adbe-2k3-slc001.slc.thepei.local</domain-name>
      </sco>
      <sco tree-id="20006" sco-id="20006" type="user-courses">
        <domain-name>http://adbe-2k3-slc001.slc.thepei.local</domain-name>
      </sco>
    </shortcuts>
  </result>
  <result>
    <status code="invalid">
      <invalid field="sco-id" type="id" subcode="format"/>
    </status>
  </result>
</results> +

Last edited by **_jareddd_** (2009-01-05 16:20:37)

**_santhony_**

Re: Pls help solve an issue after upgrading to Connect pro 7 sp1

Any additional errors showing in debug.log ?

**_jareddd_**

Re: Pls help solve an issue after upgrading to Connect pro 7 sp1

The solution to this issue was to contact support and get a new license file.  Between the time that we had our original file (macromedia Breeze 5) they have made changes to the system that would cause a fresh install Adobe Connect 7.1 install not to work with that original license file.

Thanks Adobe Connect Support!