#1 2021-01-14 09:52:58

TWmsi

Trouble loading recording. Stops at "Preparing the room"

I have multiple recordings I am sharing with a customer and of the 3, 1 of them wont load.

The Day 1 recording will show the loading bar/wait screen for "Preparing the Room" but the blue bar stops around 90% and never goes any further resulting in the recording never loading for view.

The other 2 days of recordings have no issue preparing and loading for view.

The result is the same amongst every customer and colleague that have tried to view the Day 1 recording. Day 2 and 3 load for everyone correctly (customer & colleagues).

What would be causing the Day 1 recording to become hung up like this while the other 2 work fine?
Thanks for any insight in advance

Jorma_at_CoSo

Re: Trouble loading recording. Stops at "Preparing the room"

Could be a corruption of the recording or a content object that is unique to your Day 1 recordings. I'd recommend you reach out to Adobe Support so they can look at the recordings and identify the offending component and offer a fix. 800-945-9120 or https://helpx.adobe.com/adobe-connect/c … pport.html

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