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#1 2020-10-14 11:47:08

cuc1512747397

AC11 standard view in client application does not support proxy?

I'm preparing a migration to Adobe Connect 11 and have installed it on a staging server.  My user base spans several different internal corporate networks, so it isn't quite the same as the general public, but I also can do some troubleshooting that isn't always an option for admins.

One problem I've run into is that if I have a meeting configured to use the new Standard view in the standalone Windows application then the meeting hangs at about 80% during loading at a remote network.  When I set the meeting to the classic view (which loads in the old legacy client) then it works fine.  Looking at the ConnectCefApp.log file generated in Standard view I can see that it dies when trying to connect to the RTMPS server that the legacy client connects to successfully.  The Standard view works just fine in my local network.  The difference between my local network and the remote one is that the remote network has to go through a proxy server to get to my server.

Digging through the Chromium Embedded Framework documentation that the new client is built (https://bitbucket.org/chromiumembedded/cef/wiki/GeneralUsage#markdown-header-proxy-resolution) on I don't see that a CEF application can be configured to use the system-defined proxy settings.

If that's what is causing my problems, how is the new client supposed to work in a corporate environment?

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#2 2020-10-19 14:47:13

Jorma_at_CoSo

Re: AC11 standard view in client application does not support proxy?

It should be attempting to Connect over WS protocol on port 80 or WSS protocol on port 443 if using SSL. It could be that the network proxy needs to be aware to allow traffic to the ACTS servers over those ports.

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#3 2020-10-20 10:14:45

cuc1512747397

Re: AC11 standard view in client application does not support proxy?

The HTML5 client opens meetings just fine (Chrome for example).  That's why I think the full Client isn't properly using the system-defined proxy server.

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#4 2020-10-22 08:17:56

ConnectDB

Re: AC11 standard view in client application does not support proxy?

We have the same exact problem. Did you do any workaround..? Do you think Adobe should solve it, or is it admins that should workaround and fix this (e.g. due to more constrained organization's network, etc.)

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#5 2020-10-22 09:52:54

cuc1512747397

Re: AC11 standard view in client application does not support proxy?

I think Adobe has to solve it.  I can't control the configuration on remote networks.

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