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#1 2019-04-05 08:38:56

cuc1554471204

Adobe Connect on Mac CPU 105% and HOT!

I've tested this on 3 separate macbook pro machines and the results are all the same. As soon as I open an adobe connect meeting my cpu usage for the connect application shoots up to above 100% and the fans kick on and my laptop gets very hot. The battery drops as a result. I have been trying to track down what is causing this and adobe says "not it" and apple says "not it".

Is there any way to trouble shoot this. I think it should be top priority for adobe as it seems dangerous.

Thanks,
Josh

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#2 2019-05-02 09:10:28

cuc1554471204

Re: Adobe Connect on Mac CPU 105% and HOT!

No response from Adobe. I guess they will wait until someone's computer burns down their house to fix this.

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#3 2019-05-02 09:49:22

Jorma_at_CoSo

Re: Adobe Connect on Mac CPU 105% and HOT!

This is a user community forum, not Adobe Support. So, I would think there aren't any other users here experiencing this issue. You should contact the Connect Support team directly and can do so here https://helpx.adobe.com/adobe-connect/c … pport.html

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#4 2019-05-08 15:38:28

Sergio

Re: Adobe Connect on Mac CPU 105% and HOT!

Josh,

See
http://blogs.adobe.com/connectsupport/launching-the-meeting-in-adobe-connect-app-64-bit-causes-high-cpu-usage-in-mac/

There is a new Mac desktop app.   You could try that to see if it mitigates the issue.  See
https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html#Application

Sergio

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#5 2019-05-13 09:37:46

Sergio

Re: Adobe Connect on Mac CPU 105% and HOT!

Josh,

The latest Mac desktop app does not resolve the high CPU usage issue you identified.  Adobe has documented this here
http://blogs.adobe.com/connectsupport/launching-the-meeting-in-adobe-connect-app-64-bit-causes-high-cpu-usage-in-mac/

Sergio

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