#1 2016-06-17 10:43:30

Jseplvda

Recover recordings from an expired account

Hi There,

Our account expired since it already served its purpose and project we used for is no longer available.  We had though, some recordings we need to recover but the access to the control panel is no longer available.

Is there any way to recover those recordings?

Best,

José

Jorma_at_CoSo

Re: Recover recordings from an expired account

Jose,

How long has the account been expired? If it has been more than 6 months, then it is likely that the recordings are not going to be recoverable.

If it has been less than 6 months, then you should reach out to your reseller and see if they can provide a renewal for less than 12 months. This will be a paid fix, but will renable the account so you can go through the Make Offline process for your recordings and then host them elsewhere.

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CoSo Cloud
Adobe Certified Instructor

Jseplvda

Re: Recover recordings from an expired account

Hi Jorma,

Thenk you for your reply.  It has been expired for over a month now.

Any thoughts on how to proceed?

Best,

José

Jseplvda

Re: Recover recordings from an expired account

Regarding the reseller,  I went through directly buying from Adobe's webpage.  No reseller involved.

Best,

José

Jorma_at_CoSo

Re: Recover recordings from an expired account

In that case, you should reach out to Adobe Support through this site, https://helpx.adobe.com/adobe-connect/c … pport.html

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CoSo Cloud
Adobe Certified Instructor