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#1 2016-06-17 10:43:30
- Jseplvda
Recover recordings from an expired account
Hi There,
Our account expired since it already served its purpose and project we used for is no longer available. We had though, some recordings we need to recover but the access to the control panel is no longer available.
Is there any way to recover those recordings?
Best,
José
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#2 2016-06-17 11:08:48
- Jorma_at_CoSo
Re: Recover recordings from an expired account
Jose,
How long has the account been expired? If it has been more than 6 months, then it is likely that the recordings are not going to be recoverable.
If it has been less than 6 months, then you should reach out to your reseller and see if they can provide a renewal for less than 12 months. This will be a paid fix, but will renable the account so you can go through the Make Offline process for your recordings and then host them elsewhere.
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#3 2016-06-17 11:35:36
- Jseplvda
Re: Recover recordings from an expired account
Hi Jorma,
Thenk you for your reply. It has been expired for over a month now.
Any thoughts on how to proceed?
Best,
José
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#4 2016-06-17 11:37:05
- Jseplvda
Re: Recover recordings from an expired account
Regarding the reseller, I went through directly buying from Adobe's webpage. No reseller involved.
Best,
José
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#5 2016-06-17 11:59:07
- Jorma_at_CoSo
Re: Recover recordings from an expired account
In that case, you should reach out to Adobe Support through this site, https://helpx.adobe.com/adobe-connect/c … pport.html
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