#1 2008-08-21 14:09:28

**_aoun_**

Unable to record meetings (V7)

Hi, I am a new user in this forum. I use Breeze/ACP since 2 years.

Since I upgraded ACP from V6 to V7, the recording isn't working correctly. The file is in the recording list but with the size = 0.0 Kb (no file created) !!!
This only seems to happen when we use the Voice/camera POD.

Thanks for your help
Andr

**_tferre_**

Re: Unable to record meetings (V7)

Hi

I had the same pb.

No recording with V7.0.

I called the adobe support.

They adviced me to check if I had set an anti-virus on my server.

I had Symantec 10.1.5.5000 running on my Windows 2003 server.

When shutting Symantec down, the recording was OK.

So I found a configuration that keeps Symantec from managing Adobe Connect activity :

Hope it will be a clue to investigate on your pb.

Check antivirus activity on your server (and even on your client)

Tell me if it helped you.

Beye

**_richpb7_**

Re: Unable to record meetings (V7)

I was having the same problem - just removed anti-virus and now recordings seem to be working fine again.

Of course I now no longer have anti-virus running on the server though ... not exactly a great solution this Adobe!

**_aoun_**

Re: Unable to record meetings (V7)

Thank you.
It's working now but it is not a good solution because we are disable the antivirus !!!.
Best regards

**_santhony_**

Re: Unable to record meetings (V7)

The question is what in the AV scanning is causing this - you may not have to disable all of your AV scanning... I would try disabling real time AV scanning, and test from there.. Maybe there is something specific that you can disable without having to take it all offline like *tfeere* did in the screenshot above.

**_aoun_**

Re: Unable to record meetings (V7)

You are right. It works when i stop only real time scan.
Thanks