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#1 2008-08-21 14:09:28
- **_aoun_**
Unable to record meetings (V7)
Hi, I am a new user in this forum. I use Breeze/ACP since 2 years.
Since I upgraded ACP from V6 to V7, the recording isn't working correctly. The file is in the recording list but with the size = 0.0 Kb (no file created) !!!
This only seems to happen when we use the Voice/camera POD.
Thanks for your help
Andr
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#2 2008-09-16 10:28:12
- **_tferre_**
Re: Unable to record meetings (V7)
Hi
I had the same pb.
No recording with V7.0.
I called the adobe support.
They adviced me to check if I had set an anti-virus on my server.
I had Symantec 10.1.5.5000 running on my Windows 2003 server.
When shutting Symantec down, the recording was OK.
So I found a configuration that keeps Symantec from managing Adobe Connect activity :
Hope it will be a clue to investigate on your pb.
Check antivirus activity on your server (and even on your client)
Tell me if it helped you.
Beye
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#3 2008-10-02 03:45:18
- **_richpb7_**
Re: Unable to record meetings (V7)
I was having the same problem - just removed anti-virus and now recordings seem to be working fine again.
Of course I now no longer have anti-virus running on the server though ... not exactly a great solution this Adobe!
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#4 2008-10-13 12:47:20
- **_aoun_**
Re: Unable to record meetings (V7)
Thank you.
It's working now but it is not a good solution because we are disable the antivirus !!!.
Best regards
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#5 2008-10-13 13:25:12
- **_santhony_**
Re: Unable to record meetings (V7)
The question is what in the AV scanning is causing this - you may not have to disable all of your AV scanning... I would try disabling real time AV scanning, and test from there.. Maybe there is something specific that you can disable without having to take it all offline like *tfeere* did in the screenshot above.
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#6 2008-10-18 07:05:07
- **_aoun_**
Re: Unable to record meetings (V7)
You are right. It works when i stop only real time scan.
Thanks
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