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#1 2012-10-04 05:07:09
- **_Niall_**
Recorded Meetings - audio not playing/synchronising
Hi folks
I have an issue with the recordings that I am generating with Connect 9. On two occasions now the video stream and audio have frozen after just a few seconds. After a screenshare or breakout the audio seems to get back in synch and play properly again.
Is there a known issue with this? It has only happened twice out of approximately 20 recordings so far - but that is still a 10% fail rate.
Thanks
Niall
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#2 2012-10-16 11:44:50
- **_dlehman_**
Re: Recorded Meetings - audio not playing/synchronising
I notice there has been no response to this. My error rate is closer to 100%. The audio and screen share are out of sync and it happens frequently. Some recordings seem to settle down after a couple of minutes - others never do. The recordings are virtually unusable as a result. Please let me know if others have this problem - if you do not, I'd love to hear whether you did anything to rectify this. The quality of the recordings is simply unacceptable for a service like this and I really need to understand if there is a way to solve this. I am not encouraged by the fact that the first post did not receive any comments.
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#3 2012-11-05 18:13:36
- **_CB_**
Re: Recorded Meetings - audio not playing/synchronising
I'm perplexed to hear that this is an ongoing issue in Connect. I know it had been a bit of a headache for users in past versions but I hadn't heard complaints of this kind since Connect 8 became prevalent.
I had hoped Connect 9 had removed this problem absolutely. This is a usability issue and should be addressed.
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