#1 2010-06-07 03:59:14

**_alainr_**

Addin causes meeting to freeze. Workaround and debug info attached

I also posted this in the GENERAL forum, as I'm not sure which one to post under. If I get an answer in either place I will go back and edit the other post with the solution.

Hi All,

Scenerio:
Normal operation of connectpro (without the addin installed) does this:
- Click link
- Fullscreen window opens with grey background and "Loading..." progress bar
- Loading progress bar completes and I enter meeting room

After installing the connectpro addin, this happens:
-Click link
- Fullscreen window opens with grey background and "Loading" progress bar
- Small Window appears (about 450x450 pixels) with white background ... nothing more happens. Right clicking on this window shows "Movie not loaded"

-Info about my system:
Windows Vista 32bit Service Pack 2
2.0GB ram

Other things worth noting:

- The fault appears to happen in all browsers (Tested with I.E 8, Chrome, Firefox, Safari, Opera)

- The fullscreen window (with the grey background) has a URL at the top that starts with "HTTPS" .. if I manually change this URL to "HTTP" and then press enter on the keyboard to send the request again, the meeting starts successfully.

In accordance with another post I saw on this forum, I have done the following to extract more debugging info:
Created "mms.cfg" in the C:/Windows/System32/ folder
put the lines :

PlayerLogging=1
SingleLogFile=0

in that mms.cfg file.

I then tried to enter the meeting again, and a debug text file connectaddin-2010-06-04-15-51-59.log was put in My Documents folder, here is the contents:

#Version: 1.0
#Start-Date:  2010-06-04 15:51:59 (utc)
#Software: Adobe Systems Inc. connectaddin 9,3,139,0
#Location: \\TORG-DC-01\Users\alainr\documents\connectaddin-2010-06-04-15-51-59.log
#Fields: time x-milliseconds x-source x-comment
15:51:59    25491425    Player    Core Player constructor
15:51:59    25491425    Player    Core Player constructor complete
15:51:59    25491433    Player    FreeBuffer
15:51:59    25491433    Player    PushDataBuf scriptLen: 5424
15:51:59    25491434    Player    FreeBuffer
15:51:59    25491434    Player    Begin InitGlobalObject for file:///C|/Users/alainr/AppData/Roaming/Macromedia/Flash%20Player/www.macromedia.com/bin/connectaddin/connectaddin.exe
15:51:59    25491440    Player    SetCapabilitiesString: A=t&SA=t&SV=t&EV=t&MP3=t&AE=t&VE=t&ACC=f&PR=t&SP=t&SB=t&DEB=f&V=WIN%209%2C3%2C139%2C0&M=Adobe%20Windows&R=1680x1050&DP=72&COL=color&AR=1.0&OS=Windows%20Vista&L=en&IME=t&PT=StandAlone&AVD=f&LFD=f&WD=f&TLS=t
15:51:59    25491440    Player    PushDataBuf scriptLen: 41756
15:51:59    25491444    Player    End InitGlobalObject
15:51:59    25491444    Player    PushDataComplete - first frame loaded
15:51:59    25491445    Player    LocalConnections cleaned up:  0 bad names removed
15:51:59    25491445    Player    SetDataComplete(true) scriptLen: 5424, len: 5424  for file:///C|/Users/alainr/AppData/Roaming/Macromedia/Flash%20Player/www.macromedia.com/bin/connectaddin/connectaddin.exe
15:51:59    25491448    Player    FreeBuffer
15:51:59    25491454    Player    DoSingleURLRequest to FSCommand:setWindowTitle, target is Adobe Acrobat Connect Pro
15:51:59    25491454    Player    GetURL() 'FSCommand:setWindowTitle'
15:51:59    25491454    Player    [Security] FSCommand permitted: FSCommand:setWindowTitle
15:51:59    25491454    Player    GetURL() has NULL cmd string
15:51:59    25491454    Player    DoSingleURLRequest to FSCommand:showmenu, target is false
15:51:59    25491454    Player    GetURL() 'FSCommand:showmenu'
15:51:59    25491454    Player    [Security] FSCommand permitted: FSCommand:showmenu
15:51:59    25491454    Player    FreeBuffer
15:51:59    25491454    Player    PlatformFSCommand handled it
15:51:59    25491732    Player    MovieClipLoaderDispatchProc()
15:51:59    25491732    Player    Constructing MovieClipLoader object.
15:51:59    25491732    Player    MovieClipLoaderDispatchProc()
15:51:59    25491732    Player    MovieClipLoader.loadClip called
15:51:59    25491804    Player    DoSingleURLRequest to https://admin.emea.acrobat.com/common/m

**_snikhil_**

Re: Addin causes meeting to freeze. Workaround and debug info attached

Hi Alainr,

Please reply if you still facing this issue.

**_jscmenezes_**

Re: Addin causes meeting to freeze. Workaround and debug info attached

Yes, I am!

When I enable SSL, Addin becomes unable  to enter in the meetings.