#1 2009-09-08 07:21:52

**_simonbyrne_**

Connect Pro plugin hangs "Loading"

Hi,

I have a problem on one computer (a Mac) whereby I launch my meeting room from Safari, it starts the Connect Pro Plugin (Mac) and then just hangs, staying on the loading screen.  Using ?launcher=false on the URL allows the room to be opened just fine in Safari, but of course I cannot share my screen, etc.  If I try to launch my meeting room from Firefox, the Connect Pro plugin works just fine.

I have tried removing cookies in Safari, emptying the cache in the Connect Pro plugin, with no joy.

Please help!  Any advice or suggestions will be very welcome!

Last edited by **_simonbyrne_** (2009-09-08 07:25:57)

**_tlchurch_**

Re: Connect Pro plugin hangs "Loading"

Try uninstalling and reinstalling the add-in.

**_simonbyrne_**

Re: Connect Pro plugin hangs "Loading"

Hi tlchurch, thanks for the reply.  Do you have any idea how you go about uninstalling the plugin on a Mac?  Is there an uninstall app?