Adobe Connect User Community
Menu

#1 2009-06-16 16:45:54

**_sundqd_**

Cant add new content from *.zip

A few months ago we started the process of migrating from an old Connect server running v7 w/ SP2 to a new Connect server running the same. At first we only had a few folks using it, but everything seemed to work fine (including moving content from the old server to the new one via *.zip file).

We have now started to move more users over, and are realizing that for some reason we are no longer able to upload content downloaded from the old server, in *.zip file format (PPT, PPTX, PNG's etc all work fine). The upload page thinks for a second and then throws this error "The system was unable to process your request."

Is anyone else experiencing this? Any fixes? The rumoured SP3 perhaps :)

Thanks in advance for any information you can provide.

Offline

#2 2009-06-16 17:11:45

**_AChemey_**

Re: Cant add new content from *.zip

sundqd,

If you are downloading the content from Connect - it's adding references to the breeze-manifest.xml that don't exist.  You have two options, for now:

- Edit the breeze-manifest.xml to remove references to the files that don't exist;
or
- Add two files to the .zip file package so they do exist

If you edit the breeze-manifest.xml from the zip package, look for and remove the references (towards the end of the file) that end in .ppt and .zip.  Typically like this:

<asset type="document-source">
     <file href="xxxx_xxxx.ppt"/>
     <file href="xxxx_xxxx.zip"/>
</asset>

Regards,

Andrew

Offline

#3 2009-06-16 17:22:18

**_sundqd_**

Re: Cant add new content from *.zip

Andrew -
  People like you make this forum a dream to post at! That worked beautifully.

Thanks for your help

dave

Offline

Board footer