#1 2009-06-10 16:59:40

**_SeanM_**

System Requirements for Adobe Connect Pro Training

We have a training cirriculum that is accessed by users (not our employees) at work or at home using PCs or Macs. Unfortunately we are finding that some users are running into difficulties where they are either not able to access certain content or it does not register that they have completed a course (this is especially true for pdf's).

For Macs we have had users install Adobe Acrobat for Mac (the default program for most is Preview and it doesn't work with Connect Pro Training). For PC users most issues can be resolved by uninstalling and then reinstalling Adobe Acrobat Reader but unfortunately many of these users do not have administrative rights (paticularly at work). The result is that some people are frustrated and are blaming our training program for their problems. The typical qoute is "but I have had no problem reading pdf documents before". We refer them back to our original requirements doc which specifies the latest versions of Flash and Reader but it doesn't seem to help.

One thing I was hoping to find was an online utility that was similar to the Connect Pro Meeting connecton test. Ideally it would verify that the user has the right flash player and Adobe Acrobat Reader installed so that the cirriculum can be tracked correctly. Is anyone aware of such a thing? If not, do you have any suggestions that we can provide our users to reduce their (and our) frustration?