#1 2009-04-21 05:16:46

**_arturogf_**

Error occurred during initialization of VM

Hello,

Since the last automatic windows update (16 april 2009) I cannot start the Adobe Connect Enterprise Service anymore (I was using Adobe Connect 7, without service packs).

I can see the next message in service-out.log:

Error occurred during initialization of VM
Could not reserve enough space for object heap

I cannot imagine how to fix this issue.

At first I tried tuning the jvm config parameters at C:\breeze\appserv\win32\jvm.config (I thought it was related to java problems). But no luck.

Anyone having the same problem?

Regards,
Arturo Gonz

**_connectguy_**

Re: Error occurred during initialization of VM

How much space do you have avalible on your C: drive?

**_arturogf_**

Re: Error occurred during initialization of VM

124GB free, that's not related with the problem.

Seems like some of the windows 2003 server R2 updates had impact on the connect enterprise service.

Regards,
Arturo.

**_agtdino_**

Re: Error occurred during initialization of VM

Yes I'have the same problem, any ideas? Remove the updates solve the problems?

**_arturogf_**

Re: Error occurred during initialization of VM

I just uninstalled the update KB956572, which seems to be the cause of the problem.

http://support.microsoft.com/?kbid=956572

Now the connect enterprise service starts again :-)

Hopefully, there is a way that both can live together...

Cheers,
Arturo.

**_agtdino_**

Re: Error occurred during initialization of VM

Realy is ok! I uninstall this update => KB956572,
and now is runing Adobe Connect is ok!

Sincerily Thank's and Regard's

**_connectmeister_**

Re: Error occurred during initialization of VM

How many CPU does your system have?

**_agtdino_**

Re: Error occurred during initialization of VM

Hello, this is the sysinfo of the connect server

Fabricante del sistema:                    HP
Modelo el sistema:                         ProLiant DL360 G4
Tipo de sistema:                           X86-based PC
Procesador(es):                            4 Procesadores instalados.
                                           [01]: x86 Family 15 Model 3 Stepping 4 GenuineIntel ~3000 Mhz
                                           [02]: x86 Family 15 Model 3 Stepping 4 GenuineIntel ~3000 Mhz
                                           [03]: x86 Family 15 Model 3 Stepping 4 GenuineIntel ~3000 Mhz
                                           [04]: x86 Family 15 Model 3 Stepping 4 GenuineIntel ~3000 Mhz
Versi

**_dyun_**

Re: Error occurred during initialization of VM

Hi All,

I just heard from our support/engineering teams about this issue.  There is a known issue with the mentioned Microsoft patch (KB 956572)on French and possibly other non-english OSes that affects applications using Java including the Connect Pro server. The issue has been reported to Microsoft. Until Microsoft has an update, uninstalling the security patch (KB 956572) resolves the issue.

Best,
david