#1 2009-04-27 13:39:27

**_khalscheid_**

Losing Connection

We have an hour-long conference 2-3 times a week.  It never fails that we will lose our connection at some point during the hour (sometimes more than once) so that we have to stop the presentation to share our desktop again. 

Any idea what could be causing this and how to fix it?
Thanks,
Kim

**_roysdenc_**

Re: Losing Connection

Are you a licensed or hosted account?  What version of Connect?  How many people?  Wireless or hard wired internet?

Also, have you checked with your IT department to make sure that there aren't issues with connectivity on your end?  That has gotten me before, and is usually a sign we are having network problems.  I doubt this based on my experiences, but there may be a setting limiting the time you can be connected. 

Is just one person loosing connection, or do all participants?  I have had presenters loose connection but other hosts/participants do not.  The issue was issolated to their computer.  Speaking of, does it always happen to the same computer?

-Chris