#1 2022-09-09 12:48:05

jingalls

Control Key issues when someone else controlling during screen share

Hello--

Is anyone else having issues using the Control key function when in control of another users computer during screen share? For example, in Microsoft Office, a user uses CTRL + A to select all text boxes.  Then the CTRL key seems to be stuck so when going to click in a box, it actually just unselects the box as if the CTRL key is still being pressed.  The only fix we are finding is if the user who's computer is being shared presses the CTRL key and it removes it from being stuck.  The user who was granted access to control the computer is not able to "unstick" the CTRL key.  We were using the classic view up until now when forced to switch due to us having the issue in standard view.