Adobe Connect User Community

#1 2017-11-16 06:53:37


Host user can not manage participants ???


We have recently installed on-premised version of Adobe Connect 9.6.2 on our site.

Users which only have a host role on a meeting room can no more see the available users and groups, so they can't add an user to their meeting rooms ? Nevertheless, they can remove participants from their meeting rooms ?

Is it normal ? In our previous version of Abode Connect 8, users with a host role can freely add users to their meeting rooms ...

Thank you for your help ...



#2 2017-11-20 11:31:25


Re: Host user can not manage participants ???

This is not normal, as this functionality hasn't changed in Connect. It may be that the DB wasn't transferred/updated correctly with the new version of Connect. I would suggest you reach out to the Platinum support team at Adobe to have them work with you to identify the cause of and solution to your issue.


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