#1 2017-06-01 18:49:36

BDS University

No audio in a shared video on iOS

My team recently tested Adobe Connect mobile and ran into an issue with a shared video file. When we played the video file it worked properly on all devices except the one iPhone (all other devices were Android). On the iPhone, the video was playing, but there was no audio coming through the device. However, when a presenter spoke via microphone, audio came through all devices without issue.

My question is - why would the audio for the video not be playing on the iPhone and what can be done to fix/avoid the issue in the future?