#1 2008-12-16 23:18:19

**_vvyshak_**

Connect Pro - Account Usage Report mail going to customers

Hi,

The account usage report mail keeps going to customer and it looks like this,

Hello,

You may be at risk of running out of seats for Acrobat Connect Pro. During the past 90 days your account (name = Enterprise Account) usage may have exceeded some of your usage thresholds. You may want to consider adding more seats to your account.

To review your account capacity, please contact your Adobe Sales Representative or Reseller. For more information go to:
http://www.adobe.com/go/acrobatconnectprorenew_en

Your Report:

--------------------------------------------------------------------------------------------
Concurrent Learners
--------------------------------------------------------------------------------------------
The threshold was exceeded on (UTC): 09/16/2008
Solution: Purchase more Concurrent Learner seats

If you do not want to receive emails like this in the future, or want to change your notification settings, please change your preferences on the following page:

http://connect.hospitalitystar.com/admi … count-id=7

Thank you.

Adobe, the Adobe logo, Acrobat and Acrobat Connect are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

is there any way to disable this?

TIA

**_michael_**

Re: Connect Pro - Account Usage Report mail going to customers

Yes.  You have two options:

1) Buy some more seats so you aren't hitting these thresholds.
2) Login as an Administrator, and then go to the Administrator tab, Account, Notifications, and disable or reset the settings to avoid receiving further notifications.