#1 2008-12-09 12:29:34

**_timmmayh_**

add-in not working

Some of my users are experiencing a problem with the add-in for Connect 6.  They get prompted to install it, they install it, but when they go back to the meeting they get prompted again to install it.  It shows up under add/remove programs, and all the folders get created under their profile that correspond to the plug-in but it just isnt being recognized by Connect.  I have tried uninstalling it and deleting the folders it creates but it still wont work.  Other users use the same link and install the same plug-in and it works just fine.  Just a few of my users are experiencing this problem.  Any ideas on how to fix it?

**_santhony_**

Re: add-in not working

The only time I have seen this I have gone through and done the following:

Removed the add-in
Removed the add-in folders
Removed Flash player from add/remove programs
Ran the flash removal utility from adobe.com (to remove versions previous to ones showing up in add/remove programs)
Removed any shockwave installs
Removed any Flash (not player) Installs

Restarted computer

Ran the flash removal utility again (if Flash is in use, it won't remove it pre-restart).

Reinstall the add-in by joining a meeting, instead of manually installing it.

Hope this helps!

Last edited by **_santhony_** (2008-12-09 16:06:50)