#1 2016-07-12 13:02:53

cuc1468343284

connection problems

I've made a meeting room in adobe connect 9 (Windows 10) and made an URL as guest link for my participants. The flash player is updatet. If they clicked at this link they've got the message: The choosen ressources are not available. By copy and paste the URL sometimes it was possible to enter in the meeting room with chrome, but never with firefox or edge.
I don't want to force my participants to install the adobe connect add-in.
Are there other solutions?

Jorma_at_CoSo

Re: connection problems

What is the URL you are trying to use? The correct format should be ht tp:/yourcompany.adobeconnect.com/yourroom/

Accessing a Connect room won't force the installation of the Add-in. The only time someone will see a push for the Add-in is if they have an old version of the Add-in when joining a room or if they attempt to do something in Connect that requires the Add-in such as screen sharing or uploading a PPTX file.

If you want to ensure that everyone joins the room without the Add-in, you can add ?launcher=false to the end of the URL for the room and it will disregard the Add-in if it is installed. You can also add ?lightning=true and it will force the installation of the Add-in for those using that link.

If you are having user see the message "The chosen resource is not available" then they are using a URL that is not correct.

Here is an example of a working URL:

http://realeyesconnect.adobeconnect.com/openroom/

And a non-working URL

http://realeyesconnect.adobeconnect.com/openro

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