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#1 2015-06-23 16:19:58

WTSDoug

Meetings not loading in AddIn on Mac

I occasionally have a problem starting meetings on a Mac using the Addin. The problem does not happen every time, but often enough to be alarming.

When entering the meeting the usual information is displayed in the browser

The meeting was opened in the Adobe Connect Add-in.

Open a new meeting room window.
Check out troubleshooting page for further assistance.

A new window appears with

Loading Adobe Connect...

However, Adobe Connect never loads and the message in the new window never changes. The work around I have been using for this problem is to dismiss new window and use the "new meeting room window" link in the web browser to open a new window.

This has worked for me so far but I would like to avoid having to do this altogether.

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