#1 2012-02-01 17:50:50

**_PARjohn_**

Adobe Connect Outlook Add-in multiple issue

I am install Adobe Connect Outlook Add-in 64-bit and running into multiple issues.

Platform:
- Windows 7 Professional 64-bit
- Outlook 2010 32-bit (We are running the 32-bit version due to missing add-in support for Office 2010 64-bit)
- User Account - Standard (i.e. the user the add-in is being installed under does not have Administrator Privileges.)
- Adobe Connect Outlook Plugin Version: 3.0
- Adobe Connect Outlook Plugin Installer Filename: Adobe Connect Outlook Add-in Setup64b1.exe

Issues:
1. Install the add-in
2. Open Outlook
3. The add-in does not run and prompt the user to enter the adobe connect configuration information. (i.e. the add-in tab is not displayed in outlook, nor does the add-in appear under file --> options --> Add-ins as being disabled or present at all. It acts as if the add-in isn't present or was not installed)

Fix: Close Outlook,  Re-run the installer, and select "Repair Adobe Connect Outlook Add-in

4. Reopen Outlook
5. Adobe connect outlook add-in now runs and prompts for adobe connect account, server, and room information.
6. Click on the Add-in tab
7. Click on "Create"
8. Enter Name: "Test1"
9. Enter Custom Url: "Test1"
10. Include Audio Conference: "None"
11. Click OK ---> The following Error is displayed

Custom UI Runtime Error in ConnectOUtlookAdd-in. Error found in Custom UI XML "ConnectOUtlookAddin":
Line: 3
Column: 10
Error Code: 0x80004005
Failed to find Office Control by ID
ID: TabHome

The Error also  appears in the event viewer with the following additional information:

Custom UI Runtime Error in ConnectOutlookAdd-in
Error found in Custom UI XML of "ConnectOutlookAdd-in":

Line: 3
Column: 10
Error Code 0x80004005
Failed to find Office control by ID
ID: TabHome
P1: 701656
P2: 14.0.6029.1000
P3: 695x
P4

My guess is that this error is being caused by the fact that the new appointment window this is opened does not contain a "Home" tab.

I retested for both issues (i.e. the failed install and error on create) under a user account with Administrator Privileges. Neither issue appeared, so this add-in is doing something that requires administrator privileges and it should not.

Can someone review this and get back to me if it is a know issue or when it may be fixed.

Last edited by **_PARjohn_** (2012-02-01 17:56:20)

**_Jorma_at_RealEyes_**

Re: Adobe Connect Outlook Add-in multiple issue

- Adobe Connect Outlook Plugin Installer Filename: Adobe Connect Outlook Add-in Setup64b1.exe

It looks like you are trying to install the 64 bit version of the plugin in a 32 bit version of Outlook. I'd start by downloading the 32 bit version from here, and see if that works. It looks like version 3.1 is the current version as well.

**_PARjohn_**

Re: Adobe Connect Outlook Add-in multiple issue

I attempted to install the 32-bit version of the plugin as part of testing. The 32-bit plugin will not install due to the following error:

Installation Error: System Prerequisites not met. 32-bit system environment required

So...the outlook plugin version is dependant on the version of OS running, not on the version of Outlook being used. In this case, OS is Windows 7 64-bit and Outlook is 32-bit.

**_pta_**

Re: Adobe Connect Outlook Add-in multiple issue

I'm getting the exact same issue.  The error does not seem to be affecting the use of the AddIn under outlook, but the 32-bit installer will not install on my 64bit box, and the 64bit version seems to have a defect as mentioned in the first post.

**_Purnima_**

Re: Adobe Connect Outlook Add-in multiple issue

Hi
can you tell me the OS and Office version ?

32 bit installer must be used only if u have 32 bit OS.

HiH

**_pta_**

Re: Adobe Connect Outlook Add-in multiple issue

OS:
  Windows 7 SP1
  64-bit Operation System

Outlook:
  MS Office Professional Plus 2010
  Version#: 14.0.6029.1000
  Installed under "Program Files (x86)", so it is a 32bit app

**_Purnima_**

Re: Adobe Connect Outlook Add-in multiple issue

Hi
You should be using 64 bit installer. 32 bit will definitely not work.
Are you getting the exact same error as in first post ?

**_pta_**

Re: Adobe Connect Outlook Add-in multiple issue

I am.  I have the exact same issue as PARjohn in the first post, and cannot install the 32bit version per the 3rd post:

I attempted to install the 32-bit version of the plugin as part of testing. The 32-bit plugin will not install due to the following error:

Installation Error: System Prerequisites not met. 32-bit system environment required

The error from the Event Viewer:

Custom UI Runtime Error in ConnectOutlookAdd-in
Error found in Custom UI XML of "ConnectOutlookAdd-in":

Line: 3
Column: 10
Error Code 0x80004005
Failed to find Office control by ID
ID: TabHome
P1: 701656
P2: 14.0.4763.1000
P3: 68ry
P4:

**_pta_**

Re: Adobe Connect Outlook Add-in multiple issue

Also note, this does not come up all of the time.  It only ever comes up on child windows, but, it is not 100% consistent.  It seems to happen when the application has been idle for a minute or so.  Then, if I go to create a new email/event or open an existing one in a new window, I will get the error again.  After the error though, if I attempt to open other outlook windows or do other work right away, it does not reappear.

**_redhatperl_**

Re: Adobe Connect Outlook Add-in multiple issue

Have you tried it on Office 2010 64 Bit, worked for me!

**_pta_**

Re: Adobe Connect Outlook Add-in multiple issue

Have not.  Don't know if I have access to that either.  Thanks for the idea though.

**_dlambros_**

Re: Adobe Connect Outlook Add-in multiple issue

I'm having the same issue as originally posted with Windows 7 x64, Office 2010 x64, and the Adobe Connect x64 plug in. Essentially if I deploy the plug in and run the install as the SYSTEM it installs but never shows up in Outlook. To make it work I have to kick off the installation as the user, then type in my admin credentials at the elevation prompt... then it works.

Help, I need to deploy to 130 users! 

PS - I have the same issue with the Win 7 x86, Office 2010 x86 and Adobe Connect x86.

Thanks!