#1 2010-09-15 16:33:35

**_wsipc-mike_**

Differenced: on-premise vs hosted

We have had an on-premise Connect server for several years (currently as 7.5). Recently it was decided to explore an integrated voice conference option. We had a vendor attempt to show us where we would configure the integrated calling solution, but the option was not there.

The vendor said we had the correct version and our Connect environment was configured to allow this, but apparently the link he normally uses to set it up simply did not exist. Not sure if this was an incompetent vendor rep, or if there really are significant difference like this between the on-premise and hosted versions. 

Thoughts?

**_mrock66_**

Re: Differenced: on-premise vs hosted

You need to install telephony adapters, different for each vendor.  Or 7.5 SP1 includes these as an option upon installation.  If you need more info, feel free to contact me.

You can find the adapters here;
http://www.adobe.com/support/connect/updaters.html

**_serdar.ozkas_**

Re: Differenced: on-premise vs hosted

Hi,
we are using  HOSTED Connect account for a year and we want to purchase an on Premise Connect account. question is: how we migrate our content/user etc. data to on Premise Connect Account?

**_dhwalker_**

Re: Differenced: on-premise vs hosted

Serdar,
There is no easy way to migrate your content from your Hosted account to an on premise installation.
Here are a few options.

Users: The best way to get a list of all of your users and groups is to run a query against the API. (http://yourserver.com/api/xml?action=principal-list). Using Excel change the format of the list from xml to csv, then import the users into your new Connect account.

Content: Each item in the Content Library can be downloaded so that you can upload it to your new server. Unfortunately you have to do it one item at a time so it's a little tedious. Then you can upload them to you new server, again one at a time.

Meeting Rooms and Seminar Rooms: This is problematic since there is no way to export or save a Meeting Room outside the Connect server. About the best you can do is to create a new meeting room for each of the meeting rooms you want to save and copy and paste Notes, Polls, etc. into the new room.
The content of the meeting room can be downloaded by accessing the meeting room in Connect Central and going to Uploaded Content, move the uploaded content to the Content Library and then downloading the content the same way described above for the Content Library.
Data from reports (attendance) can be downloaded but not imported to your new server.

Training: Even more problematic because the report data will not stay with the course when you recreate the course on your new account. No easy answers here.

Events:
Just recreate the events on the new account. There is no import for report data but you can download it from the old account and save it for future reference.

Hope this helps.

**_Purnima_**

Re: Differenced: on-premise vs hosted

Hi,
we are using  HOSTED Connect account for a year and we want to purchase an on Premise Connect account. question is: how we migrate our content/user etc. data to on Premise Connect Account?

Did you try contacting Adobe support for this?
I would have expected them to help.