#1 2012-10-03 13:29:06

**_tonytpak_**

Getting message - The user limit for this accout has been excceded

Users are getting this message while trying to attend meeting and there are only couple attendees in the meeting plus the attendees' max size is 50 users.  Could you please let me know how to resolve this issue.

Last edited by **_tonytpak_** (2012-10-03 13:38:52)

**_Jorma_at_RealEyes_**

Re: Getting message - The user limit for this accout has been excceded

Start by going to Administration > Account > Reports > Meeting Reports, and you should see all the active meetings, and how many people are in the meetings.

If I understand your licensing correctly, you have 50 concurrent attendees, so you likely have multiple live sessions happening, and the total number of people in those meetings is hitting 50. That is why you have users beyond that number getting the licensing limitation message.

**_tonytpak_**

Re: Getting message - The user limit for this accout has been excceded

Thanks for a quick response.

Bellow is what I'm seeing in Administration > Account Summary :
Meeting Peak Concurrent Users :50 is the max capacity of attentees per host?
Is there way to expand this number if 50 is the limit?

---------------------------------------------------------------------------------
System Features Bandwidth per Month (MB):   5296.1 / Unlimited
Disk Usage (MB):   26849.3 / Unlimited
Presentation Authors:   16 / Unlimited

Training 
Meeting Concurrent Attendee Pricing Model
Meeting Hosts:   285 / Unlimited
Meeting Peak Concurrent Users:   50   (Soft Limit:50)
Concurrent Users Per Meeting:   Unlimited   (Soft Limit:1000000000)
Burst Pack Minutes (Total Used/Total Purchased):   0 / 0
(Balance:0 - Disabled)

Seminar Rooms Seminar Administrators:   141 / Unlimited
Event Management Event Administrators:   128 / Unlimited
Event User Policy:   All users created through event form are guests