#1 2011-02-02 14:26:05

**_NAS_**

Adobe Acrobat Connect Pro Service fails to start after hardware move

I am in the process of moving our existing on-premise Connect 7.5 installation to new hardware.

My process so far has been:
1. Backup current content directory
2. Backup Connect DB (separate SQL 2005 server)
3. Stop services on old server
4. Install Connect 7.5 on new server
5. Restore backed up content directory
6. Start services, bring up admin console & connect to DB
7. As the servers NETBIOS name and IP have changed, I followed the instructions here: http://kb2.adobe.com/cps/407/kb407446.html

The old server was Win2K3 x86. The new server is Win2K8 R2 (x64). The SQL server did not change.

Now, when I start up the server, the Adobe Acrobat Connect Pro Service, starts momentarily, then shuts down.

Here is the output from the debug log:
[02-01 19:11:56] WraStartStopAppMain (d) ConfigProperty No shared storage configured.
[02-01 19:11:56] WraStartStopAppMain (d) Status page(STATUS_PAGE) is not initialized  in config file
[02-01 19:11:56] WraStartStopAppMain (d) support page(SUPPORT_PAGE) is not initialized  in config file
[02-01 19:11:56] WraStartStopAppMain (d) copyFiles 'D:\Breeze\appserv\content' 'D:\Breeze\content' 'null'
[02-01 19:11:58] WraStartStopAppMain (d) ...202 file(s) copied (1 seconds).
[02-01 19:11:58] WraStartStopAppMain (i) -------------------------------------------------------------
[02-01 19:11:58] WraStartStopAppMain (i) Adobe Acrobat Connect Pro Server                          [7.5.1.0]
[02-01 19:11:58] WraStartStopAppMain (i) Copyright (c) 2001-2008 Adobe Systems Incorporated and its licensors.
[02-01 19:11:58] WraStartStopAppMain (i) All rights reserved.
[02-01 19:11:58] WraStartStopAppMain (i) -------------------------------------------------------------
[02-01 19:11:58] WraStartStopAppMain (i) Java version: 1.6.0_16-b01
[02-01 19:11:58] WraStartStopAppMain (i) Loading imports...
[02-01 19:12:00] WraStartStopAppMain (d) Could not install com.macromedia.breeze.meeting.Reports
[02-01 19:12:00] WraStartStopAppMain (d) Could not install com.macromedia.breeze.event.Reports
[02-01 19:12:00] WraStartStopAppMain (d) Could not install test.macromedia.breeze.meeting.TestRoomAssetManager
[02-01 19:12:00] WraStartStopAppMain (i) Starting JRun...
[02-01 19:12:00] WraStartStopAppMain (x) Starting Macromedia JRun 4.0 (Build 108621), breeze server
[02-01 19:12:02] WraStartStopAppMain (x) JRun Naming Service listening on *:2909
[02-01 19:12:02] scheduler-1 (x) Deploying web application "file:/D:/Breeze/appserv/conf/" from: file:/D:/Breeze/appserv/conf/
[02-01 19:12:02] WraStartStopAppMain (x) Server breeze ready (startup time: 2 seconds)
[02-01 19:12:02] WraStartStopAppMain (i) Configuration successful.
[02-01 19:12:02] brze (i) Starting database...
[02-01 19:12:02] brze (d) MAIN_POOL config- max conn=40, init conn=20, conn wait time=10
[02-01 19:12:02] brze (d)  8ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:02] brze (d) Created new connection  spid:73 for MAIN_POOL in 0.329 seconds.
[02-01 19:12:02] brze (d) #### SQL SERVER 9.00.4035.00 detected.
[02-01 19:12:02] brze (d) MAIN_POOL config- max conn=40, init conn=20, conn wait time=10
[02-01 19:12:02] brze (d) SYSTEM_POOL config- max conn=40, init conn=5, conn wait time=10
[02-01 19:12:02] brze (d) REPORT_POOL config- max conn=40, init conn=5, conn wait time=10
[02-01 19:12:02] brze (d) BULK_REPORT_POOL config- max conn=40, init conn=5, conn wait time=10
[02-01 19:12:02] brze (d) WAREHOUSE_POOL config- max conn=40, init conn=5, conn wait time=10
[02-01 19:12:02] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:02] brze (d) Created new connection  spid:73 for MAIN_POOL in 0.04 seconds.
[02-01 19:12:02] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:02] brze (d) Created new connection  spid:74 for MAIN_POOL in 0.039 seconds.
[02-01 19:12:02] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:02] brze (d) Created new connection  spid:76 for MAIN_POOL in 0.047 seconds.
[02-01 19:12:02] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:02] brze (d) Created new connection  spid:127 for MAIN_POOL in 0.04 seconds.
[02-01 19:12:02] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:02] brze (d) Created new connection  spid:129 for MAIN_POOL in 0.039 seconds.
[02-01 19:12:02] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:02] brze (d) Created new connection  spid:131 for MAIN_POOL in 0.053 seconds.
[02-01 19:12:02] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:02] brze (d) Created new connection  spid:134 for MAIN_POOL in 0.04 seconds.
[02-01 19:12:03] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:135 for MAIN_POOL in 0.038 seconds.
[02-01 19:12:03] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:136 for MAIN_POOL in 0.038 seconds.
[02-01 19:12:03] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:137 for MAIN_POOL in 0.039 seconds.
[02-01 19:12:03] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:138 for MAIN_POOL in 0.038 seconds.
[02-01 19:12:03] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:139 for MAIN_POOL in 0.038 seconds.
[02-01 19:12:03] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:140 for MAIN_POOL in 0.121 seconds.
[02-01 19:12:03] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:141 for MAIN_POOL in 0.07 seconds.
[02-01 19:12:03] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:142 for MAIN_POOL in 0.037 seconds.
[02-01 19:12:03] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:143 for MAIN_POOL in 0.037 seconds.
[02-01 19:12:03] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:144 for MAIN_POOL in 0.04 seconds.
[02-01 19:12:03] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:145 for MAIN_POOL in 0.039 seconds.
[02-01 19:12:03] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:146 for MAIN_POOL in 0.054 seconds.
[02-01 19:12:03] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:147 for MAIN_POOL in 0.058 seconds.
[02-01 19:12:03] brze (d) MAIN_POOL initialized to 20 connections.
[02-01 19:12:03] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:149 for SYSTEM_POOL in 0.058 seconds.
[02-01 19:12:03] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:150 for SYSTEM_POOL in 0.056 seconds.
[02-01 19:12:03] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:151 for SYSTEM_POOL in 0.056 seconds.
[02-01 19:12:03] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:152 for SYSTEM_POOL in 0.039 seconds.
[02-01 19:12:03] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:153 for SYSTEM_POOL in 0.039 seconds.
[02-01 19:12:03] brze (d) SYSTEM_POOL initialized to 5 connections.
[02-01 19:12:03] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:154 for REPORT_POOL in 0.038 seconds.
[02-01 19:12:03] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:155 for REPORT_POOL in 0.037 seconds.
[02-01 19:12:03] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:03] brze (d) Created new connection  spid:156 for REPORT_POOL in 0.038 seconds.
[02-01 19:12:04] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d) Created new connection  spid:157 for REPORT_POOL in 0.038 seconds.
[02-01 19:12:04] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d) Created new connection  spid:158 for REPORT_POOL in 0.037 seconds.
[02-01 19:12:04] brze (d) REPORT_POOL initialized to 5 connections.
[02-01 19:12:04] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d) Created new connection  spid:159 for BULK_REPORT_POOL in 0.038 seconds.
[02-01 19:12:04] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d) Created new connection  spid:160 for BULK_REPORT_POOL in 0.037 seconds.
[02-01 19:12:04] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d) Created new connection  spid:161 for BULK_REPORT_POOL in 0.041 seconds.
[02-01 19:12:04] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d) Created new connection  spid:162 for BULK_REPORT_POOL in 0.038 seconds.
[02-01 19:12:04] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d) Created new connection  spid:163 for BULK_REPORT_POOL in 0.036 seconds.
[02-01 19:12:04] brze (d) BULK_REPORT_POOL initialized to 5 connections.
[02-01 19:12:04] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d) Created new connection  spid:164 for WAREHOUSE_POOL in 0.037 seconds.
[02-01 19:12:04] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d) Created new connection  spid:165 for WAREHOUSE_POOL in 0.054 seconds.
[02-01 19:12:04] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d) Created new connection  spid:166 for WAREHOUSE_POOL in 0.041 seconds.
[02-01 19:12:04] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d) Created new connection  spid:167 for WAREHOUSE_POOL in 0.037 seconds.
[02-01 19:12:04] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d) Created new connection  spid:168 for WAREHOUSE_POOL in 0.036 seconds.
[02-01 19:12:04] brze (d) WAREHOUSE_POOL initialized to 5 connections.
[02-01 19:12:04] brze (d) #### Starting cluster port
[02-01 19:12:04] scheduler-2 (x) JRun Web Server listening on *:8507
[02-01 19:12:04] brze (d) Starting web service with min: 25 max: 600 active: 350
[02-01 19:12:04] brze (d) #### Starting console port
[02-01 19:12:04] scheduler-0 (x) JRun Web Server listening on 127.0.0.1:8510
[02-01 19:12:04] brze (d) Starting web service with min: 25 max: 600 active: 350
[02-01 19:12:04] brze (d) ConfigProperty overriding custom configuration value for 'ADMIN_HOST'
[02-01 19:12:04] brze (d)                old:'www.myconnecturl.com', new:'www.myconnecturl.com'
[02-01 19:12:04] brze (d) ConfigProperty overriding custom configuration value for 'HTTP_PORT'
[02-01 19:12:04] brze (d)                old:'80', new:'8080'
[02-01 19:12:04] brze (d) ConfigProperty overriding custom configuration value for 'SUPPORT_EMAIL'
[02-01 19:12:04] brze (d)                old:'admin@myconnecturl.com', new:'admin@myconnecturl.com'
[02-01 19:12:04] brze (d) ConfigProperty overriding custom configuration value for 'SYSTEM_EMAIL'
[02-01 19:12:04] brze (d)                old:'admin@myconnecturl.com', new:'admin@myconnecturl.com'
[02-01 19:12:04] Thread-7 (e)
[02-01 19:12:04] brze (d) ConfigProperty No shared storage configured.
[02-01 19:12:04] brze (d) Status page(STATUS_PAGE) is not initialized  in config file
[02-01 19:12:04] brze (d) support page(SUPPORT_PAGE) is not initialized  in config file
[02-01 19:12:04] brze (i) TC config not found
[02-01 19:12:04] brze (i) Running in non-distributed mode.
[02-01 19:12:04] brze (d) #### License has 361193 days before expiring.
[02-01 19:12:04] brze (d)  1ms spid:149 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Enable Isolation)
[02-01 19:12:04] brze (d)  1ms spid:149 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:04] brze (d)  1ms spid:149 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Enable Isolation)
[02-01 19:12:04] brze (c) Exception occurred in startup.
[02-01 19:12:04] brze (c) <status code="too-much-data"/>
[02-01 19:12:04] brze (c) com.macromedia.airspeed.StatusException$TooMuchData: <status code="too-much-data"/>
[02-01 19:12:04] brze (c)     at com.macromedia.airspeed.Rows.getRow(Rows.java:59)
[02-01 19:12:04] brze (c)     at com.macromedia.airspeed.db.DBStatement.getRow(DBStatement.java:286)
[02-01 19:12:04] brze (c)     at com.macromedia.airspeed.dal.DAL.registerHost(DAL.java:505)
[02-01 19:12:04] brze (c)     at com.macromedia.airspeed.main.Main.run(Main.java:453)
[02-01 19:12:04] brze (e) <status code="too-much-data"/>
[02-01 19:12:04] brze (e) com.macromedia.airspeed.StatusException$TooMuchData: <status code="too-much-data"/>
[02-01 19:12:04] brze (e)     at com.macromedia.airspeed.Rows.getRow(Rows.java:59)
[02-01 19:12:04] brze (e)     at com.macromedia.airspeed.db.DBStatement.getRow(DBStatement.java:286)
[02-01 19:12:04] brze (e)     at com.macromedia.airspeed.dal.DAL.registerHost(DAL.java:505)
[02-01 19:12:04] brze (e)     at com.macromedia.airspeed.main.Main.run(Main.java:453)
[02-01 19:12:04] Thread-3 (x) jrun:service/breeze/JRunServer-Domain unbound
[02-01 19:12:04] Thread-3 (x) The JNDI server was halted
[02-01 19:12:06] Thread-9 (e)
[02-01 19:12:06] Wraer-Shutdown-Hook (d) ConfigProperty No shared storage configured.
[02-01 19:12:06] Wraer-Shutdown-Hook (d) Status page(STATUS_PAGE) is not initialized  in config file
[02-01 19:12:06] Wraer-Shutdown-Hook (d) support page(SUPPORT_PAGE) is not initialized  in config file
[02-01 19:12:06] Wraer-Shutdown-Hook (d) ##### Breeze Service termination requested.
[02-01 19:12:45] Thread-1 (e)
Rotate() called: [], duration=0, m_nextRotate=02-02 00:00:00
[02-01 19:12:45] WraStartStopAppMain (d) ConfigProperty No shared storage configured.
[02-01 19:12:45] WraStartStopAppMain (d) Status page(STATUS_PAGE) is not initialized  in config file
[02-01 19:12:45] WraStartStopAppMain (d) support page(SUPPORT_PAGE) is not initialized  in config file
[02-01 19:12:45] WraStartStopAppMain (d) copyFiles 'D:\Breeze\appserv\content' 'D:\Breeze\content' 'null'
[02-01 19:12:47] WraStartStopAppMain (d) ...202 file(s) copied (0 seconds).
[02-01 19:12:47] WraStartStopAppMain (i) -------------------------------------------------------------
[02-01 19:12:47] WraStartStopAppMain (i) Adobe Acrobat Connect Pro Server                          [7.5.1.0]
[02-01 19:12:47] WraStartStopAppMain (i) Copyright (c) 2001-2008 Adobe Systems Incorporated and its licensors.
[02-01 19:12:47] WraStartStopAppMain (i) All rights reserved.
[02-01 19:12:47] WraStartStopAppMain (i) -------------------------------------------------------------
[02-01 19:12:47] WraStartStopAppMain (i) Java version: 1.6.0_16-b01
[02-01 19:12:47] WraStartStopAppMain (i) Loading imports...
[02-01 19:12:48] WraStartStopAppMain (d) Could not install com.macromedia.breeze.meeting.Reports
[02-01 19:12:48] WraStartStopAppMain (d) Could not install com.macromedia.breeze.event.Reports
[02-01 19:12:48] WraStartStopAppMain (d) Could not install test.macromedia.breeze.meeting.TestRoomAssetManager
[02-01 19:12:48] WraStartStopAppMain (i) Starting JRun...
[02-01 19:12:48] WraStartStopAppMain (x) Starting Macromedia JRun 4.0 (Build 108621), breeze server
[02-01 19:12:50] WraStartStopAppMain (x) JRun Naming Service listening on *:2909
[02-01 19:12:50] scheduler-1 (x) Deploying web application "file:/D:/Breeze/appserv/conf/" from: file:/D:/Breeze/appserv/conf/
[02-01 19:12:50] WraStartStopAppMain (x) Server breeze ready (startup time: 1 seconds)
[02-01 19:12:50] WraStartStopAppMain (i) Configuration successful.
[02-01 19:12:50] brze (i) Starting database...
[02-01 19:12:50] brze (d) MAIN_POOL config- max conn=40, init conn=20, conn wait time=10
[02-01 19:12:50] brze (d)  7ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:50] brze (d) Created new connection  spid:73 for MAIN_POOL in 0.228 seconds.
[02-01 19:12:50] brze (d) #### SQL SERVER 9.00.4035.00 detected.
[02-01 19:12:50] brze (d) MAIN_POOL config- max conn=40, init conn=20, conn wait time=10
[02-01 19:12:50] brze (d) SYSTEM_POOL config- max conn=40, init conn=5, conn wait time=10
[02-01 19:12:50] brze (d) REPORT_POOL config- max conn=40, init conn=5, conn wait time=10
[02-01 19:12:50] brze (d) BULK_REPORT_POOL config- max conn=40, init conn=5, conn wait time=10
[02-01 19:12:50] brze (d) WAREHOUSE_POOL config- max conn=40, init conn=5, conn wait time=10
[02-01 19:12:50] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:50] brze (d) Created new connection  spid:73 for MAIN_POOL in 0.058 seconds.
[02-01 19:12:50] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:50] brze (d) Created new connection  spid:74 for MAIN_POOL in 0.056 seconds.
[02-01 19:12:50] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:50] brze (d) Created new connection  spid:76 for MAIN_POOL in 0.064 seconds.
[02-01 19:12:50] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:50] brze (d) Created new connection  spid:127 for MAIN_POOL in 0.056 seconds.
[02-01 19:12:50] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:50] brze (d) Created new connection  spid:129 for MAIN_POOL in 0.076 seconds.
[02-01 19:12:50] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:50] brze (d) Created new connection  spid:131 for MAIN_POOL in 0.059 seconds.
[02-01 19:12:50] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:50] brze (d) Created new connection  spid:134 for MAIN_POOL in 0.055 seconds.
[02-01 19:12:50] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:50] brze (d) Created new connection  spid:135 for MAIN_POOL in 0.056 seconds.
[02-01 19:12:51] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:136 for MAIN_POOL in 0.056 seconds.
[02-01 19:12:51] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:137 for MAIN_POOL in 0.055 seconds.
[02-01 19:12:51] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:138 for MAIN_POOL in 0.055 seconds.
[02-01 19:12:51] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:139 for MAIN_POOL in 0.054 seconds.
[02-01 19:12:51] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:140 for MAIN_POOL in 0.104 seconds.
[02-01 19:12:51] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:141 for MAIN_POOL in 0.07 seconds.
[02-01 19:12:51] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:142 for MAIN_POOL in 0.055 seconds.
[02-01 19:12:51] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:143 for MAIN_POOL in 0.055 seconds.
[02-01 19:12:51] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:144 for MAIN_POOL in 0.054 seconds.
[02-01 19:12:51] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:145 for MAIN_POOL in 0.059 seconds.
[02-01 19:12:51] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:146 for MAIN_POOL in 0.055 seconds.
[02-01 19:12:51] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:147 for MAIN_POOL in 0.055 seconds.
[02-01 19:12:51] brze (d) MAIN_POOL initialized to 20 connections.
[02-01 19:12:51] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:149 for SYSTEM_POOL in 0.038 seconds.
[02-01 19:12:51] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:150 for SYSTEM_POOL in 0.046 seconds.
[02-01 19:12:51] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:151 for SYSTEM_POOL in 0.055 seconds.
[02-01 19:12:51] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:152 for SYSTEM_POOL in 0.054 seconds.
[02-01 19:12:51] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:153 for SYSTEM_POOL in 0.038 seconds.
[02-01 19:12:51] brze (d) SYSTEM_POOL initialized to 5 connections.
[02-01 19:12:51] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:51] brze (d) Created new connection  spid:154 for REPORT_POOL in 0.039 seconds.
[02-01 19:12:51] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:155 for REPORT_POOL in 0.075 seconds.
[02-01 19:12:52] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:156 for REPORT_POOL in 0.055 seconds.
[02-01 19:12:52] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:157 for REPORT_POOL in 0.054 seconds.
[02-01 19:12:52] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:158 for REPORT_POOL in 0.055 seconds.
[02-01 19:12:52] brze (d) REPORT_POOL initialized to 5 connections.
[02-01 19:12:52] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:159 for BULK_REPORT_POOL in 0.053 seconds.
[02-01 19:12:52] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:160 for BULK_REPORT_POOL in 0.08 seconds.
[02-01 19:12:52] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:161 for BULK_REPORT_POOL in 0.068 seconds.
[02-01 19:12:52] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:162 for BULK_REPORT_POOL in 0.051 seconds.
[02-01 19:12:52] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:163 for BULK_REPORT_POOL in 0.038 seconds.
[02-01 19:12:52] brze (d) BULK_REPORT_POOL initialized to 5 connections.
[02-01 19:12:52] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:164 for WAREHOUSE_POOL in 0.038 seconds.
[02-01 19:12:52] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:165 for WAREHOUSE_POOL in 0.038 seconds.
[02-01 19:12:52] brze (d)  1ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:166 for WAREHOUSE_POOL in 0.039 seconds.
[02-01 19:12:52] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:167 for WAREHOUSE_POOL in 0.038 seconds.
[02-01 19:12:52] brze (d)  0ms NEW com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d) Created new connection  spid:168 for WAREHOUSE_POOL in 0.039 seconds.
[02-01 19:12:52] brze (d) WAREHOUSE_POOL initialized to 5 connections.
[02-01 19:12:52] brze (d) #### Starting cluster port
[02-01 19:12:52] brze (d) Starting web service with min: 25 max: 600 active: 350
[02-01 19:12:52] brze (d) #### Starting console port
[02-01 19:12:52] scheduler-2 (x) JRun Web Server listening on *:8507
[02-01 19:12:52] scheduler-0 (x) JRun Web Server listening on 127.0.0.1:8510
[02-01 19:12:52] brze (d) Starting web service with min: 25 max: 600 active: 350
[02-01 19:12:52] brze (d) ConfigProperty overriding custom configuration value for 'ADMIN_HOST'
[02-01 19:12:52] brze (d)                old:'www.myconnecturl.com', new:'www.myconnecturl.com'
[02-01 19:12:52] brze (d) ConfigProperty overriding custom configuration value for 'HTTP_PORT'
[02-01 19:12:52] brze (d)                old:'80', new:'8080'
[02-01 19:12:52] brze (d) ConfigProperty overriding custom configuration value for 'SUPPORT_EMAIL'
[02-01 19:12:52] brze (d)                old:'admin@myconnecturl.com', new:'admin@myconnecturl.com'
[02-01 19:12:52] brze (d) ConfigProperty overriding custom configuration value for 'SYSTEM_EMAIL'
[02-01 19:12:52] brze (d)                old:'admin@myconnecturl.com', new:'admin@myconnecturl.com'
[02-01 19:12:52] Thread-7 (e)
[02-01 19:12:52] brze (d) ConfigProperty No shared storage configured.
[02-01 19:12:52] brze (d) Status page(STATUS_PAGE) is not initialized  in config file
[02-01 19:12:52] brze (d) support page(SUPPORT_PAGE) is not initialized  in config file
[02-01 19:12:52] brze (i) TC config not found
[02-01 19:12:52] brze (i) Running in non-distributed mode.
[02-01 19:12:52] brze (d) #### License has 361193 days before expiring.
[02-01 19:12:52] brze (d)  1ms spid:149 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Enable Isolation)
[02-01 19:12:52] brze (d)  1ms spid:149 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[02-01 19:12:52] brze (d)  1ms spid:149 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Enable Isolation)
[02-01 19:12:52] brze (c) Exception occurred in startup.
[02-01 19:12:52] brze (c) <status code="too-much-data"/>
[02-01 19:12:52] brze (c) com.macromedia.airspeed.StatusException$TooMuchData: <status code="too-much-data"/>
[02-01 19:12:52] brze (c)     at com.macromedia.airspeed.Rows.getRow(Rows.java:59)
[02-01 19:12:52] brze (c)     at com.macromedia.airspeed.db.DBStatement.getRow(DBStatement.java:286)
[02-01 19:12:52] brze (c)     at com.macromedia.airspeed.dal.DAL.registerHost(DAL.java:505)
[02-01 19:12:52] brze (c)     at com.macromedia.airspeed.main.Main.run(Main.java:453)
[02-01 19:12:52] brze (e) <status code="too-much-data"/>
[02-01 19:12:52] brze (e) com.macromedia.airspeed.StatusException$TooMuchData: <status code="too-much-data"/>
[02-01 19:12:52] brze (e)     at com.macromedia.airspeed.Rows.getRow(Rows.java:59)
[02-01 19:12:52] brze (e)     at com.macromedia.airspeed.db.DBStatement.getRow(DBStatement.java:286)
[02-01 19:12:52] brze (e)     at com.macromedia.airspeed.dal.DAL.registerHost(DAL.java:505)
[02-01 19:12:52] brze (e)     at com.macromedia.airspeed.main.Main.run(Main.java:453)
[02-01 19:12:52] Thread-3 (x) jrun:service/breeze/JRunServer-Domain unbound
[02-01 19:12:52] Thread-3 (x) The JNDI server was halted
[02-01 19:12:54] Thread-9 (e)
[02-01 19:12:54] Wraer-Shutdown-Hook (d) ConfigProperty No shared storage configured.
[02-01 19:12:54] Wraer-Shutdown-Hook (d) Status page(STATUS_PAGE) is not initialized  in config file
[02-01 19:12:54] Wraer-Shutdown-Hook (d) support page(SUPPORT_PAGE) is not initialized  in config file
[02-01 19:12:54] Wraer-Shutdown-Hook (d) ##### Breeze Service termination requested.

Any ideas on what is causing this? I see errors in the debug log, but it's not clear what they mean.

Please let me know if you would like to see any details of the other log files.

Best regards.

**_katgoel_**

Re: Adobe Acrobat Connect Pro Service fails to start after hardware move

Check if there is some setting that was present in previous setup's custom.ini and it is not present in the new setup. Look for the differences in both.May be that can help.

Last edited by **_katgoel_** (2011-02-03 03:45:54)

**_Purnima_**

Re: Adobe Acrobat Connect Pro Service fails to start after hardware move

I can see the problem at

Exception occurred in startup.
[02-01 19:12:04] brze (c) <status code="too-much-data"/>
[02-01 19:12:04] brze (c) com.macromedia.airspeed.StatusException$TooMuchData: <status code="too-much-data"/>
[02-01 19:12:04] brze (c)     at com.macromedia.airspeed.Rows.getRow(Rows.java:59)
[02-01 19:12:04] brze (c)     at com.macromedia.airspeed.db.DBStatement.getRow(DBStatement.java:286)
[02-01 19:12:04] brze (c)     at com.macromedia.airspeed.dal.DAL.registerHost(DAL.java:505)
[02-01 19:12:04] brze (c)     at com.macromedia.airspeed.main.Main.run(Main.java:453)
[02-01 19:12:04] brze (e) <status code="too-much-data"/>
[02-01 19:12:04] brze (e) com.macromedia.airspeed.StatusException$TooMuchData: <status code="too-much-data"/>
[02-01 19:12:04] brze (e)     at com.macromedia.airspeed.Rows.getRow(Rows.java:59)
[02-01 19:12:04] brze (e)     at com.macromedia.airspeed.db.DBStatement.getRow(DBStatement.java:286)
[02-01 19:12:04] brze (e)     at com.macromedia.airspeed.dal.DAL.registerHost(DAL.java:505)
[02-01 19:12:04] brze (e)     at com.macromedia.airspeed.main.Main.run(Main.java:453)
[02-01 19:12:04] Thread-3 (x) jrun:service/breeze/JRunServer-Domain unbound
[02-01 19:12:04] Thread-3 (x) The JNDI server was halted
[02-01 19:12:06] Thread-9 (e)
[02-01 19:12:06] Wraer-Shutdown-Hook (d) ConfigProperty No shared storage configured.
[02-01 19:12:06] Wraer-Shutdown-Hook (d) Status page(STATUS_PAGE) is not initialized  in config file
[02-01 19:12:06] Wraer-Shutdown-Hook (d) support page(SUPPORT_PAGE) is not initialized  in config file
[02-01 19:12:06] Wraer-Shutdown-Hook (d) ##### Breeze Service termination requested.
[02-01 19:12:45] Thread-1 (e)

try adding
STATUS_PAGE=<URL eg http://www.adobe.com/go/learn_Connect_support_en>
SUPPORT_PAGE=<support URL eghttp://www.adobe.com/ >

entries in custom.ini
HiH