#1 2010-10-27 11:24:15

**_tltengineer_**

Problem installing telephony to existing 7.5SP1 Connect server

Hello,

We want to install the Intercall Telephony Adaptor  to our existing Connect 7.5sp1 server.

When I run the installer, it won't allow me to install the Telephony Adaptor without reinstalling the Connect Pro Server.   

When asked to "Select Products to Install", if I uncheck the box for "Connect Pro Server", it greys out the "Telephony Adaptor" box.

Is there a work around for this, or a separate download for the Telephony Adaptor installer?

Thank you.

-Stanley

**_tltengineer_**

Re: Problem installing telephony to existing 7.5SP1 Connect server

I called support.  According to them, there isn't a separate installer for the telephony adaptors in 7.5 SP1.  The installation program is intelligent enough to not reinstall the entire 7.5 SP1 application on top of the exisitng 7.5 SP1 server.  I ran this on a test server and found that it will backup the exisitng 7.5SP1 install and change only the files necessary to install the Flash Media Gateway and the telephony adaptor.   I hope other users will find this helpful.