#1 2010-09-06 10:45:33

**_bdr_**

PGI Telephony no longer works after applying SP1 to my 7.5 server

After I applied SP1 to my release 7.5 server, my Premiere Global telephony adapter no longer works as it did before.  I know receive a message "Connect Pro Telephony Services are currently unavailable please try later".  I have tried applying SP 1 with and without installing the Flash Media Gateway, with and without the Presence Server.

All I know is that the PGI telephony Adapter works on my 7.5 server but does not work after applying SP1 to my 7.5 server.  Any advice, insight, magical incantations will be appreciated!

**_mrock66_**

Re: PGI Telephony no longer works after applying SP1 to my 7.5 server

Yea send me an email.  i'll need some log information.

**_jasonheffner_**

Re: PGI Telephony no longer works after applying SP1 to my 7.5 server

There is a bug in SP1 worth noting.. telephony is broken out as a separate service and this new telephony service for some reason does not start it can disable your adapter in the database. If disabled all settings for telephony in current meetings are removed. We are currently waiting on v.8 to fix these issues.

**_emundis_**

Re: PGI Telephony no longer works after applying SP1 to my 7.5 server

We are having the same issues ever since we installed the SP.  It worked periodically but now seems to have stopped working completely.  Any assistance anyone can provide is appreciated.

**_jessicaleahy_**

Re: PGI Telephony no longer works after applying SP1 to my 7.5 server

It is the same here. It worked for a time and then it stopped working completely. I wonder what happened. I tried to fix it but still nothing.

**_emundis_**

Re: PGI Telephony no longer works after applying SP1 to my 7.5 server

The link below may have a fix for this.  I have not yet had a chance to try it out though.

http://kb2.adobe.com/cps/407/kb407694.html