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#1 2018-08-22 18:35:05

LindaBOP

Hosts unable to access meeting rooms as Host

We operate an on-premise, named-Host licensing account. AC 9.5.3

We have had 3 instances in the last 5 months where a named Host (in the Meeting Host group)  has created a meeting room and been using it successfully for a period of time, then inexplicably will all of a sudden only be able to enter the room as a Participant.

The Host is still in the Meeting Host group.  No changes made to the meeting room or any settings anywhere.

The workaround has been to have a second Host enter the meeting room and promote the Host/Participant to Host in order to be able to run the meeting.  We know there isn't an issue with the first Host being in the Meeting Host group, because the second Host is able to leave the meeting and the first Host remains the Host for the duration of the meeting (Host role not revoked because the 'named Host' has left the meeting.  Plus we of course can still see the Hosts name in the Meeting Host group list).

After a period of time (sometimes this has been overnight, but one instance very soon following the meeting being closed) the Host accesses the same meeting room again - and voila! they enter as a Host again.

Any ideas?  Thank you.

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#2 2018-09-07 10:15:18

Jorma_at_Elpis

Re: Hosts unable to access meeting rooms as Host

The most likely scenario I can think of is that they create the room but somehow didn't have themselves listed as having Host rights for the room. Then they entered the room, realized it and added their login with Host rights to the room. They then closed the room and re-opened it and still only had participants rights.

This would be because of the session cookie on their system which holds on to their original rights to the room. Either logging out and logging back into Connect or using a different browser should resolve this issue.

However, if this isn't the case, then it may be something that the Platinum Support team at Adobe needs to see and address.

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