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#1 2017-09-13 09:53:36

bmccollum

Guests have trouble entering

We have 60 participants.   Only 20-30  can get in.   The others say they keep trying but the hosts do not receive a guest request.  Hosts in USA.    participants in South Africa. 

--we have had this meeting (it's a class) many times with no problems in the past 3 years.

Last edited by bmccollum (2017-09-13 09:54:45)

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#2 2018-02-14 17:16:06

Caseytaylor

Re: Guests have trouble entering

Hello, I am currently having no access to logging in as a guest for an interview as directed by the adobe HTTP link, there does not seem to be an automatic web connect to a guest login page, only as a known username. Would you have any suggestions other than sending an email through Sykes homepage help envelope or contacting adobe support?

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#3 2018-02-20 16:49:49

Jorma_at_Elpis

Re: Guests have trouble entering

Casey,

It sounds like they had the room configured to not accept Guest users. Who ever was running this meeting needs to change the permissions to access the room to let you in.

It could also be they gave you the incorrect link to the room.

Either way, check in with your contact for this meeting.

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