Adobe Connect User Community
Menu

#1 2017-04-27 14:40:24

jmaccurdy

iOS app and webcam

We're having an apparent issue with users of the iOS app v. 2.6 and access to their webcams.

The app does not appear to respond to the host's choice of whether to set or un-set the option to "Enable Webcam For Participants" in the main menu bar webcam menu. Whether set or un-set, iOS guests joining the room do not have the webcam icon on the right side of the app and cannot enable their webcam.

If we un-set the option, and then individually choose "Enable Video" for each participant, the webcam icon reappears in the app and the participant can broadcast their camera.

Joining from a PC browser (Firefox on Windows) the global setting operates as expected. Setting and un-setting "Enable Webcam For Participants" will show or hide the webcam option on the participant's browser.

Are others experiencing this?

Last edited by jmaccurdy (2017-04-27 14:41:35)

Offline

Board footer