#1 2009-02-11 04:19:56

**_AndreiKolmakow_**

Meeting room "locks" down

Following problem:
irregularely some of our meeting rooms lock. There is no way to access the meeting room after "lock". Connect add-in simply does not start up and seems to be in a loop. Other rooms work fine. So far the only solution I have found out is to restart the server. Not a very practical since there are other meetings going on.

Could this be the result of host only exiting meeting and not ending the meeting? Should a host always end meeting instead of only exiting?

Locking happend randomly on any rooms.

**_tlchurch_**

Re: Meeting room "locks" down

This is a bug and should not be happening (I have not seen it happen). Have you looked through debug.log and/or the meeting-room-specific log file? What version of Connect are you running?

**_AndreiKolmakow_**

Re: Meeting room "locks" down

Acrobat Connect Pro 7 SP1. I have not looked at the log files. But if it is a bug, that is a pretty clear answer to the problem. Hope they would fix it or at least make to web interface some kind of "kill switch" to end meeting without entering the meeting.

**_connectguy_**

Re: Meeting room "locks" down

You should upgrade to SP2.  Alternatively you could call Adobe Support. 
I beleive there is an FCSj patch for this issue.