#1 2008-10-30 11:14:13

**_yvonne_**

Sharing Desktop Add In not working

I setup a new user and we were reviewing the meeting center.  When he opened the meeting room everything is working fine except the ability to share content.  There are no restrictions on the accounts for sharing content, the pop-up blocker is turned off.  When we click on share desktop, the window comes up to download the add in, we click to install and the next window flashes, but nothing is running and we are unable to share the desktop.
What else can we try.
thanks

**_dyun_**

Re: Sharing Desktop Add In not working

Try installing the add-in prior to entering a meeting.  Go to this page:
http://my.adobe.acrobat.com/common/help … nloads.htm

And then install the appropriate add-in (Windows or Mac).

Best,
David

**_santhony_**

Re: Sharing Desktop Add In not working

You can also have them take a system test off of the hosted clusters and see if the add-in is actually installed. There could be some kind of system permissions issue or Flash issue that is preventing the installation from occuring.

https://admin.acrobat.com/common/help/e … g_test.htm

The #4 on the test will test whether or not the add-in is really installed.