#1 2008-06-11 11:06:38

**_jameslloyd_**

Adobe Hosted server change - annoying?

Adobe is moving our hosted account to new servers, which will result in a corruption of our hosted domain name - from the very elegant http://promega.acrobat.com  to http://promega.na3.acrobat.com

Is this happening for anyone else this month?

I've administered many web servers in my time and I honestly do not know why they had to change the domain name.  The product has problems enough that they can't control, why do they have to do this in something that is pretty easy to control?

The upshot is that we now have to update our orientation materials and regularly scheduled training with new urls.

They have also said that they will leave a redirection of the old url in place indefinitely.  So why change the domain at all?

It's time consuming for us and really, is it necessary?

**_Terry_at_RefinedData_com_**

Re: Adobe Hosted server change - annoying?

Hi James,

We eliminate the entire problem by creating a sub-domain of our own that does automatic redirects to the Adobe server.

So, for example, we have created the following domains on our system as follows:

http://Meet.RefinedData.com
http://Learn.RefinedData.com
http://Train.RefinedData.com

Each of these domains runs a simple script that answers any request to the site with a simple redirect to our Adobe site.

http://Meet.RefinedData.com/someurl is redirected to http://refineddata.na3.acrobat.com/someurl

This has several benefits:

1) Our URLs carry our brand instead of Adobe's

2) The destination URL is hidden from the user

3) It's trivial to change the ultimate domain name when Adobe undertakes the sort of action you talk about in your post.

We hope that the move will resolve the many issues that have been showing up since the move to version 7. This is an incredible platform with the best feature set available today in web conferencing so I'm more than willing to give them the benefit of the doubt and a few weeks to resolve the teething troubles of a new release.

Did I wish we wouldn't have to go through this? You bet, but in the long run this will be a small blip on the radar.

Let me know if I can help regarding the redirects. We provide this as a service to clients who buy their Connect Pro licenses from us.

All the Best,

Terry

**_jameslloyd_**

Re: Adobe Hosted server change - annoying?

that's cool Terry, thanks.  One problem would be that we do use the urls that come from messages generated by Connect's LMS so the "na3." bit will still sneak into our communications.

So you're a Connect reseller - do you also sell Connect hosting?

**_Terry_at_RefinedData_com_**

Re: Adobe Hosted server change - annoying?

Hi James,

We sell everything "Connect" including licenses for use on Adobe's hosted infrastructure or we can sell a fully licensed installation that runs behind a client's firewall. Most of our clients use the hosted solution and up until the last few weeks the service has been excelent for the most part.

We also provide fully hosted and managed open-source LMS solutions where we take care of the hardware, bandwidth and resources and integrate the system to Connect Pro.

We have numerous clients who use this system for a complete, turnkey LMS solution that combines self-paced and live training in one elegant package. Others simply use the front end as an event registration and management solution since it will handle registration, automated reminders, payment options and many more features not available otherwise.

It's what we describe as our "Best-of-Breed" LMS solution since it delivers the best features of both platforms. I'd be happy to demonstrate it for you.

Regards,

Terry

**_jcooper9099_**

Re: Adobe Hosted server change - annoying?

Yes this is a bit frustrating

I can't start premiere audio conferences from the meeting room. My users are not that affected they can still click whatever distributed URLs and they can call the seperate 800 number.

It would be nice if I could use the integrrated audio witout creating these well developed meeting rooms.

Last edited by **_jcooper9099_** (2008-06-23 12:33:28)