- Topics: Active | Unanswered
#1 2019-04-05 08:38:56
- cuc1554471204
Adobe Connect on Mac CPU 105% and HOT!
I've tested this on 3 separate macbook pro machines and the results are all the same. As soon as I open an adobe connect meeting my cpu usage for the connect application shoots up to above 100% and the fans kick on and my laptop gets very hot. The battery drops as a result. I have been trying to track down what is causing this and adobe says "not it" and apple says "not it".
Is there any way to trouble shoot this. I think it should be top priority for adobe as it seems dangerous.
Thanks,
Josh
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#2 2019-05-02 09:10:28
- cuc1554471204
Re: Adobe Connect on Mac CPU 105% and HOT!
No response from Adobe. I guess they will wait until someone's computer burns down their house to fix this.
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#3 2019-05-02 09:49:22
- Jorma_at_CoSo
Re: Adobe Connect on Mac CPU 105% and HOT!
This is a user community forum, not Adobe Support. So, I would think there aren't any other users here experiencing this issue. You should contact the Connect Support team directly and can do so here https://helpx.adobe.com/adobe-connect/c … pport.html
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#4 2019-05-08 15:38:28
- Sergio
Re: Adobe Connect on Mac CPU 105% and HOT!
Josh,
See
http://blogs.adobe.com/connectsupport/launching-the-meeting-in-adobe-connect-app-64-bit-causes-high-cpu-usage-in-mac/
There is a new Mac desktop app. You could try that to see if it mitigates the issue. See
https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html#Application
Sergio
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#5 2019-05-13 09:37:46
- Sergio
Re: Adobe Connect on Mac CPU 105% and HOT!
Josh,
The latest Mac desktop app does not resolve the high CPU usage issue you identified. Adobe has documented this here
http://blogs.adobe.com/connectsupport/launching-the-meeting-in-adobe-connect-app-64-bit-causes-high-cpu-usage-in-mac/
Sergio
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#6 2019-06-14 10:12:07
- Sergio
Re: Adobe Connect on Mac CPU 105% and HOT!
Josh,
Adobe finally released an updated desktop application that is supposed to fix this. See
https://helpx.adobe.com/adobe-connect/release-note/adobe-connect-2019-5-application-release-notes.html
Sergio
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