- Topics: Active | Unanswered
#1 2018-04-18 15:42:14
- Tony Papousek
Audio output cuts off when unmuting microphone
When I'm in a meeting that supports VOIP and unmute my microphone, the output device cuts off for a second. While this is a short interruption, it can cause me to miss half a sentence.
Is this expected behavior?
System Details:
OS: macOS High Sierra 10.13.3
Adobe Connect application version: MAC 11.9.982.437
Adobe Connection Version: 9.8.0
Input/Output device: Focusrite Scarlett 18i8 (gen 1)
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#2 2018-04-24 22:23:31
- Jorma_at_CoSo
Re: Audio output cuts off when unmuting microphone
Tony,
Please try using the beta of the new Mac app and let us know if that solves your problem. It can be downloaded from here https://helpx.adobe.com/adobe-connect/r … quirements
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#3 2018-04-25 15:32:06
- Tony Papousek
Re: Audio output cuts off when unmuting microphone
Good afternoon,
I've successfully downloaded the beta client. I'll update this thread next week, after my next scheduled Connect call.
Last edited by Tony Papousek (2018-05-01 10:02:24)
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#4 2018-05-01 10:02:38
- Tony Papousek
Re: Audio output cuts off when unmuting microphone
Update: The most recent beta has the same issue.
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#5 2018-05-02 19:24:57
- Jorma_at_CoSo
Re: Audio output cuts off when unmuting microphone
Hm, OK. You should probably just reach out to Adobe Connect Support and see if they have any knowledge of the issue and the resolution. https://helpx.adobe.com/adobe-connect/c … pport.html
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