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#26 2011-04-04 14:10:57
- **_redhatperl_**
Re: Adobe Presenter failed to open because either it is not lice .Error
Hi Everyone,
Finally we have got a bug [Bug# 2841496] logged for this issue. I would recommend you guys who have the licensed version of Adobe Presenter to call in Adobe Support and log a ticket for this issue. This will help them in increasing the priority of this bug and get us a fix soon.
Thanks,
Ravi
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#27 2011-04-14 11:02:37
- **_redhatperl_**
Re: Adobe Presenter failed to open because either it is not lice .Error
All,
Can anyone having this issue, please uninstall Presenter and install the SP1 for Windows 7 and try installing the Presenter.
Thanks,
Ravi
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#28 2011-04-14 14:19:50
- **_fu_paladins_**
Re: Adobe Presenter failed to open because either it is not lice .Error
Running Windows 7 Professional SP1 (64-bit) with PowerPoint 2007 (32-bit). It worked previously on my laptop when I was running 32-bit version. But, moved to 64-bit due to application requirements (needed to be able to access more memory). The software works on my desktop (Windows 7 Home Premium SP 1 64-bit) but not on my laptop. Could it be the difference between Professional and Home Premium?
Adobe told me they would not help me since I am running 64-bit OS and Presenter is not certified on that. This answer came after 6+ hours (over a few days) of talking to many different support technicians.
Not good for us. We rely on Presenter to create content for our meetings in Connect Pro. With it not working, we may be forced to re-evaluate using Connect Pro.
Presenter makes it easy to create the type of content we want. We had no problems with any of this until March of this year.
Sadly, Adobe is not investing in Presenter. It would not surprise me if they are getting ready to drop it all together.
The latest eLearning Suite has the same version 7 as the Suite we purchased 2 years ago. I have uninstalled / reinstalled.
Please figure out an answer (anyone???).
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#29 2011-04-15 12:46:23
- **_fu_paladins_**
Re: Adobe Presenter failed to open because either it is not lice .Error
Found this on an Adobe forum related to the same problem - it worked for me so it might work for you:
"After installation of Presenter 7, replace the all contents of the file:
C:\Program Files (x86)\Adobe\Presenter 7\adobe_epic\eula\install.html
(Note: File may also be located here - C:\Program Files (x86)\Adobe\Presenter 7\adobe_epic\eula\en_US\install.html
with the following content (where the <body onload...> is the important one
================================================================
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title>License Agreement</title>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<link href="./../default.css" rel="stylesheet" type="text/css">
<script language="javascript" src="./../domutils.js"></script>
<script language="javascript" src="./../wizardcore.js"></script>
</head>
<body onload="doAccept()" background="./../background.png">
</body>
</html>
================================================================
This will accept the EULA automatically and enables you to work afterwards.
This is not a fix, but a work around.
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#30 2011-04-20 13:23:07
- **_DaveLG526_**
Re: Adobe Presenter failed to open because either it is not lice .Error
This work around developed by someone in another thread does work for me and would seem to imply that the issue is not related to Win7 (32/64 bit)
------------------
Found this on an Adobe forum related to the same problem - it worked for me so it might work for you:
"After installation of Presenter 7, replace the all contents of the file:
C:\Program Files (x86)\Adobe\Presenter 7\adobe_epic\eula\install.html
(Note: File may also be located here - C:\Program Files (x86)\Adobe\Presenter 7\adobe_epic\eula\en_US\install.html
with the following content (where the <body onload...> is the important one
================================================================
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title>License Agreement</title>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<link href="./../default.css" rel="stylesheet" type="text/css">
<script language="javascript" src="./../domutils.js"></script>
<script language="javascript" src="./../wizardcore.js"></script>
</head>
<body onload="doAccept()" background="./../background.png">
</body>
</html>
================================================================
This will accept the EULA automatically and enables you to work afterwards.
This is not a fix, but a work around.
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#31 2011-04-21 19:48:27
- **_AmyBadura_**
Re: Adobe Presenter failed to open because either it is not lice .Error
Following up from the other thread on this topic. The above posted work around does not seem necessary. Another poster indicated that we need to drop back to Internet Explorer 8. IE9 blows past the accept license agreement page and throws the error message. I dropped to IE8 and it worked! I have Win7 64 bit, with Microsoft Office 2010 32 bit. Thanks Ravi!
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#32 2011-04-22 12:15:16
- **_redhatperl_**
Re: Adobe Presenter failed to open because either it is not lice .Error
Hi Everyone,
Finally it comes to be an issue with IE9. A pre-accepted EULA works fine, but if the product is installed after IE9 has been installed, the Javascript is unable to execute and hence the EULA is not visible.
So whoever is having this issue, they may need to revert back to IE8 to get Adobe Presenter in action again. Finally mine is live again.
Thanks,
Ravi
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#33 2011-06-24 13:34:17
- **_ricardode.aquino_**
Re: Adobe Presenter failed to open because either it is not lice .Error
Hi All,
From: http://forums.adobe.com/thread/800549
Works for me...
Re: Unable to "try" trial version... "Adobe Presenter failed to open because..."
Hi tripletdad99,
First of all we would like to suugest you to follow the steps as mentioned below:
1.Please clear the preferences for microsoft office and Adobe Presenter.
This will delete all the settings that you have done in office suite of products and presenter.
Next time when you lauch office , it will have the default setting enabled.
Delete the "Office" and "Adobe Presenter" folder available at the following locations :
Win XP :
installed drive(C: or D:)\Documents and Settings\UserName(this is your user account)\Local Settings\Application Data\Microsoft\Office
installed drive(C: or D:)\Documents and Settings\UserName(this is your user account)\Local Settings\Application Data\Adobe\Adobe Presenter
Win 7:
installed drive(C: or D:)\Users\UserName(this is your user account)\AppData\Local\Adobe\Adobe Presenter
installed drive(C: or D:)\Users\UserName(this is your user account)\AppData\Local\Microsoft\Office
2. Restart the machine
3. Launch Power Point and use presenter. It should work properly.
We hope this resolves the issue.
If you are still facing the same problem then please do let us know the following details that will help us in investigating the issue.:
1. OS (XP,Vista, WIn7)
2. Window Edition (Enterprise, Home etc)
3. OS is 32 bit or 64 bit :
4. Power Point Edition(Enterprise or Home & Student )
5. Power Point is 32 bit or 64 Bit:
6. Have anyone ever installed presenter on the same machine before :
7. From where you have downloaded the Presenter Installer :
Thanks,
Subhransu
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