I am experiencing the same error message. I used Presenter 9 to publish a presentation to connect. When navigating through the presentation, the participant sees the Session Timed Out box, but could not close it they could only select the login button only to be returned to the meeting with the error message back.

We don’t experience this error message when the PPT is directly upload and presented, only when we publish the PPT using Presenter 9.

Jim

Last edited by jdrane (2013-07-17 10:10:04)

Is it a Presenter 9 issue or an Connect issue?

Jim

Just confirming we are also getting this error on an event we are having today with some presenter 9 published presentations.

Hi reckhardt,

We are still in the process of fixing the bug and deploying it. But till then we have a couple of workarounds as written in my last note as well:

1.    Upload a PPTX file directly in the share pod/Content library rather than publishing it using P9. This shall work for most of the cases unless there are audio/video assets in that PPTX which will be dropped in direct upload scenarios.
2.    If they have assets which are required for the presentation, the only workaround is to use Presenter 8.x (or previous versions) to publish rather than P9 till we give a Connect patch to fix this one.

I am not sure why you are hitting issue#2 you mentioned below(stuck at spinner screen). Can you send the PPTX file that you are trying to upload at sameerpuri87@gmail.com so that I can have a look along with the bullets issue you are facing?

The 4th issue you mentioned may be coz of an unsupported feature of P9. You may need to contact Presenter support OR browse through the help pages to see something substantial. OR probably, i can have a look if the same PPTX is causing all the 4 issues you have mentioned.

Thanks
Sameer Puri

Hi reckhardt,

I have received the PPTX file but i havent recieved the audio assets to convert. Can you please send them across as a zip so that i can try converting the PPTX files along with its assets?

Thanks
Sameer Puri

Sameer: I did talk to Presenter team and they have identified the issue. The problem is because of creating PPTX in Presenter 9 and publishing it using Presenter 8.
So we have a couple of workarounds for you:

1. Create a new PPTX by importing Audio again from scratch. (Recommended)
2. Remove the following nodes from vconfig.xml in the published output\data folder, it will start working
     <uicolor name="notesTextBackground" value="0xFFFFFF"/>
     <uishow name="cctexthighlighting" value="true"/>
Published output folder is specified at the time of local publish.

If you use the 2nd option mentioned above, please make sure
     1. You publish using Presenter 8
     2. Make the changes in vconfig.xml
     3. Zip the folder and then upload the zip in Connect meeting/Content library.

Reckhardt:  I have deleted all .ppc files and subsequent folders.
I have opened the pptx file with PowerPoint 2010/presenter 8.  I received an error indicating that the ppc file could not be found.  I selected the option to open the pptx without the ppc file and audio file associations.

I re-imported the audio files to the appropriate slides and saved.  I then published directly to Adobe Connect as well as to a zip file, then logged on to Adobe Connect using IE.  I chose to upload new content and upload the prepared zip file.

Finally I published to a PDF and I published locally, all efforts have resulted in the same rotating green arrow pre-load image and nothing else.

Also, Presenter 8 still drops the graphic logo added to the master slide layout.  I haven’t yet tested whether bullet point enumerate properly either.

Sameer:  I can still see the 2 nodes in /data/vconfig.xml file in the Presenter 8 published zip that you have sent to me, so it won’t work. As i am at home, I won’t be able to publish the PPTX file (I don’t have Presenter installed on my laptop). Just follow the following steps and you should be good:
     1. Open the PPTX file that has audio in it (don’t delete the .ppc file)
     2. Publish it locally to your computer using Presenter 8. (DON’T publish as zip, publish it normally).
     3. Go to published output folder, normally in your My Documents folder. (This you can specify in step 2 too).
     4. Open the folder. Open the Data folder inside it and then open the vconfig.xml inside it.
     5. Remove the following 2 nodes from the xml file (you can search that in the xml):

          a) <uicolor value="0xFFFFFF" name="notesTextBackground"/>
          b) <uishow value="true" name="cctexthighlighting"/>

6. Save the xml file and close it.
     7. Now zip the folder (the main folder created in step 2) using Winzip or WinRar or any other.
     8. Upload this ZIP file in Connect library or meeting room, and that will work for you.

Do let me know if this doesn’t work for you.

Reckhardt:   My error, I read your previous instructions as Step 1 OR Step 2, not as Step 1 AND Step 2.  Once I did step 2 and zipped as you indicated I now have a working presentation.  Does this work-around method as work with Presenter 9?

Thank you very much for your time and assistance.  You were very helpful.

Sameer: Awesome! This is just a workaround for Presenter 8 when you have slides created in Presenter 9.  If you publish using Presenter 9, you will continue to get Session timeout issue, which is yet to be addressed.

Going forward, I will suggest you to create a new content with Presenter 8 every time, rather than publishing a PPTX having slides created using Presenter 9.
Glad I could help!

Sameer Puri

Hi Karen5053,

Yes, upgrade to Connect 9.1 should resolve this issue for you. Until then you can use the workarounds mentioned above in this thread.

Thanks
Sameer Puri

how can i do it ?

Last edited by zhaobaoabc (2013-09-27 05:48:29)

Has anyone tested if this issue has been fixed with Adobe Connect 9.1?