#1 2022-12-06 05:52:21

ConnectDB

Adobe Connect 11.4.5-Window Share issue-Powerpoint content is masked

Platform: Adobe Connect 11.4.5
OS: Windows 10 build 19042.2251

Issue: we only allow window share as an option to share (Desktop Share and Application Share is disabled). When I try to share PowerPoint window, it masks out the content part. Only menu toolbar on the top is visible for receiving party.

I have a suspicion this happened once we started to use Microsoft 365 PowerPoint version 2209.

Still I believe it's a bug in Adobe Connect interpreting the shared content.

It's all fine with other Office programs.

Adobe Connect App version: 2022.5.109.64h
Also tried: v2022.10.42.32

How to solve it (workaround to share a document is not a preferable option)?

Last edited by ConnectDB (2022-12-06 11:56:09)

ConnectDB

Re: Adobe Connect 11.4.5-Window Share issue-Powerpoint content is masked

Nest update on my testing.

issue is only apparent in a new PowerPoint version Microsoft 365 PowerPoint version 2209.
Issue is not apparent in the older Microsoft Office Professional Plus 2016 version.

ConnectDB

Re: Adobe Connect 11.4.5-Window Share issue-Powerpoint content is masked

Issue appears to be with security settings related to PowerPoint. In our new PowerPoint version we have more of them enabled. Possibly, one if them is regarded as a separate, invisible element on screen, which then Adobe Connect masks.