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#1 2021-05-28 04:54:54

jdrane

More details for the Maintenance Windows

I appreciate the information around the Maintenance Windows and updates and I can tell what cluster or data center we are hosted on and the service that is being targeted. However, it would be really helpful to know what application features these are addressing. This would let us know if the problem we are experiencing is included in the resolution.

Is there a way to find out more details about these Service Maintenance items?

Example

Maintenance #427103 / Completed in Experience Cloud    
Product(s) involved: Adobe Connect
Regional locations: Americas
Expected duration: May 27, 2021 11:00 PM (UTC-4) - May 28, 2021 3:42 AM (UTC-4)    

Adobe Connect in Americas
Services affected: Adobe Connect(Meeting, Webinar, Telephony, Unified Voice, Provisioning, Reporting, Web App, Email Notifications, Events)
Data center(s): Meeting(NA12), Webinar(NA12), Telephony(NA12), Unified Voice(NA12), Provisioning(NA12), Reporting(NA12), Web App(NA12), Email Notifications(NA12), Events(NA12)
Impact scope: This issue may not affect all customers.
Completed: We’ve completed service maintenance.

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