Adobe Connect User Community
Menu

#1 2021-05-04 10:34:29

Taylor K

Webcam grey bars in 16:9

When using 16:9 aspect ratio Adobe Connect forces grey bars on the sides of my webcam video, essentially turning it into 4:3. Is there any known solution for this issue? This happens regardless of the webcam input I am using, and I've recreated this across three different versions of macOS. I am using Adobe Connect application MAC 2020.10.3.64, Adobe Connect version 11.0.6.

Offline

#2 2021-05-04 14:09:37

alistairlee

Re: Webcam grey bars in 16:9

Hi Taylor,

This was/is a known limitation in Classic view when using MacOS and setting the video to widescreen. The limitation is not there in Standard view.

Thanks,
Alistair

Offline

#3 2021-05-11 20:38:08

Taylor K

Re: Webcam grey bars in 16:9

I have chosen the Standard view option for Application Interface, but I'm still seeing the same issue. Is there another setting I'm missing?
In the Browser Interface I do not get grey bars in 16:9, however the resolution and frame rate is extremely low. I understand this is an intentional limitation, but makes it unusable for my situation.


ntBI8Hh.jpg

Last edited by Taylor K (2021-05-11 20:40:04)

Offline

Board footer