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#1 2021-05-04 10:34:29
- Taylor K
Webcam grey bars in 16:9
When using 16:9 aspect ratio Adobe Connect forces grey bars on the sides of my webcam video, essentially turning it into 4:3. Is there any known solution for this issue? This happens regardless of the webcam input I am using, and I've recreated this across three different versions of macOS. I am using Adobe Connect application MAC 2020.10.3.64, Adobe Connect version 11.0.6.
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#2 2021-05-04 14:09:37
- alistairlee
Re: Webcam grey bars in 16:9
Hi Taylor,
This was/is a known limitation in Classic view when using MacOS and setting the video to widescreen. The limitation is not there in Standard view.
Thanks,
Alistair
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#3 2021-05-11 20:38:08
- Taylor K
Re: Webcam grey bars in 16:9
I have chosen the Standard view option for Application Interface, but I'm still seeing the same issue. Is there another setting I'm missing?
In the Browser Interface I do not get grey bars in 16:9, however the resolution and frame rate is extremely low. I understand this is an intentional limitation, but makes it unusable for my situation.
Last edited by Taylor K (2021-05-11 20:40:04)
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