- Topics: Active | Unanswered
#1 2021-03-23 19:40:24
Setting guest name in meeting url
(I've posted this in the Developer Discussion section as well. I'll reply here if I'm given an answer there, and vice versa)
The issue I'm having is that if the user's browser logs in as a guest named "John" one day, and then attempts to log in as "Sally" the next, Adobe Connect will ignore the value in the URL and use the session it created for John instead until the user deletes their cache/cookies.
#2 2021-03-30 17:05:16
Re: Setting guest name in meeting url
It could be the time allowed for a session cookie to be valid on the account. There are two values in the account that can be adjusted by the Admin(s) of the account.
Web session timeout - for all meetings/content delivered via the web browser
Connect application for desktop session timeout - for meetings accessed via the desktop app
Default values for the web session is 30 minutes and the application is 96 hours. So, it could be that the session cookie in the app is still valid as 'John' and that's why they come in as that. I'd have an admin sett that value a little lower, say 12 hours or 720 minutes, and see if that resolves the issue. The setting can be found by going to Administration > Account > Session Settings.