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#1 2020-08-13 07:50:33

ROST

Not found new meeting 10.8

I have just upgraded our on premise installation to 10.8 from 10.6 and I have a problem.
When I create a new conference and try to connect to it for the first time I almost always got a message (Not Found) instead of the name of the meeting but when I press F5 the page loads correct again...
And I can login as usual.


Anybody with the same problem???

Solution?

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#2 2020-10-06 10:33:49

cuc1601998187

Re: Not found new meeting 10.8

Hi
I also encountered this error in migrating from 9.5 to 10.8 and from 10.6 to 10.8
Even I re-migrated, but to no avail.
Of course, I did these two migrations between two different servers.
For example, from Windows 2012 to Windows 2016


If you get the answer, please guide me too.

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#3 2020-10-09 10:04:49

Jorma_at_CoSo

Re: Not found new meeting 10.8

Do you see any errors in the logs on the servers or any information in the developer tools of your browser?

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#4 2021-01-08 15:08:30

Quinn

Re: Not found new meeting 10.8

I'm running up against the same issue when I upgraded to 10.8 as well.   Were you able to get this resolved?   

Here are the log files when first attempting to access a meeting:

[01-05 21:08:05,825] https-8443-16 (INFO) [****************am625:127.0.0.1] GET https://{my-adobe-server}/ra25lmhm7m18/
[01-05 21:08:05,872] https-8443-16 (WARN) OPTIMIZE ME: com.adobe.connect.dal.CoreDAL.checkPermissions
  70932 reads for 9 rows on Table 'PPS_ACL_ROLLUP'. Scan count 0, logical reads 70932, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0.
[01-05 21:08:05,923] https-8443-16 (INFO) We will not try to reserve a training license for this request. isTraining: false; skip: false
[01-05 21:08:05,934] https-8443-16 (INFO) XXXXXX ======================================
[01-05 21:08:05,934] https-8443-16 (INFO) XXXXXX action: map-info
[01-05 21:08:05,934] https-8443-16 (INFO) XXXXXX ======================================
[01-05 21:08:05,939] https-8443-16 (INFO) Response status: no-data/null
[01-05 21:08:05,939] https-8443-16 (INFO) Account Level SAML is not configured for this accont.
[01-05 21:08:05,975] https-8443-16 (WARN) OPTIMIZE ME: com.adobe.connect.dal.CoreDAL.checkPermissions
  70932 reads for 4 rows on Table 'PPS_ACL_ROLLUP'. Scan count 0, logical reads 70932, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0.
[01-05 21:08:05,975] https-8443-16 (WARN) OPTIMIZE ME: com.adobe.connect.dal.CoreDAL.checkPermissions
  193 reads for 4 rows on Table 'PPS_ACL_ENTRIES'. Scan count 1, logical reads 193, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0.
[01-05 21:08:05,978] https-8443-16 (INFO) [****************am625:127.0.0.1] DONE total: 153ms, queries: 134ms, conn: 0ms, xsl: 38


After I click on refresh, it can find the meeting again.   Here are the log files:

[01-05 21:08:08,411] https-8443-9 (INFO) [****************am625:127.0.0.1] GET https://{my-adobe-server}/ra25lmhm7m18/
[01-05 21:08:08,555] https-8443-9 (WARN) OPTIMIZE ME: com.adobe.connect.dal.CoreDAL.checkPermissions
  70932 reads for 9 rows on Table 'PPS_ACL_ROLLUP'. Scan count 0, logical reads 70932, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0.
[01-05 21:08:08,558] https-8443-9 (INFO) We will not try to reserve a training license for this request. isTraining: false; skip: false
[01-05 21:08:08,563] https-8443-9 (INFO) XXXXXX ======================================
[01-05 21:08:08,563] https-8443-9 (INFO) XXXXXX action: map-info
[01-05 21:08:08,563] https-8443-9 (INFO) XXXXXX ======================================
[01-05 21:08:08,567] https-8443-9 (INFO) RoomAssetManager Getting SCO_LOCKS on meeting start for 4754887
[01-05 21:08:08,568] https-8443-9 (INFO)  1ms spid:54 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Enable Isolation)
[01-05 21:08:08,608] https-8443-9 (INFO)  0ms spid:54 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[01-05 21:08:08,608] https-8443-9 (INFO) RoomAssetManager Returning SCO_LOCKS after 41ms on meeting start for 4754887
[01-05 21:08:08,613] https-8443-9 (INFO)  1ms spid:54 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Enable Isolation)
[01-05 21:08:08,614] https-8443-9 (INFO)  0ms spid:54 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[01-05 21:08:08,615] https-8443-9 (INFO) DataManager: assign {{my-adobe-server}, }
[01-05 21:08:08,616] https-8443-9 (INFO) DataManager Account 7 does require RTMPS
[01-05 21:08:08,619] https-8443-9 (INFO) Account Level SAML is not configured for this accont.
[01-05 21:08:08,650] https-8443-9 (WARN) OPTIMIZE ME: com.adobe.connect.dal.CoreDAL.checkPermissions
  70932 reads for 4 rows on Table 'PPS_ACL_ROLLUP'. Scan count 0, logical reads 70932, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0.
[01-05 21:08:08,650] https-8443-9 (WARN) OPTIMIZE ME: com.adobe.connect.dal.CoreDAL.checkPermissions
  193 reads for 4 rows on Table 'PPS_ACL_ENTRIES'. Scan count 1, logical reads 193, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0.
[01-05 21:08:08,653] https-8443-9 (INFO) [****************am625:127.0.0.1] DONE total: 242ms, queries: 107ms, conn: 0ms, xsl: 33
[01-05 21:08:08,871] https-8443-7 (INFO) [****************am625:127.0.0.1] POST https://{my-adobe-server}/ra25lmhm7m18/?proto=true
[01-05 21:08:08,917] https-8443-7 (WARN) OPTIMIZE ME: com.adobe.connect.dal.CoreDAL.checkPermissions
  70932 reads for 9 rows on Table 'PPS_ACL_ROLLUP'. Scan count 0, logical reads 70932, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0.
[01-05 21:08:08,923] https-8443-7 (INFO) We will not try to reserve a training license for this request. isTraining: false; skip: false
[01-05 21:08:08,929] https-8443-7 (INFO) XXXXXX ======================================
[01-05 21:08:08,929] https-8443-7 (INFO) XXXXXX action: map-info
[01-05 21:08:08,929] https-8443-7 (INFO) XXXXXX ======================================
[01-05 21:08:08,935] https-8443-7 (INFO)  0ms spid:68 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Enable Isolation)
[01-05 21:08:08,936] https-8443-7 (INFO)  0ms spid:68 com.macromedia.airspeed.db.SQLServerUtilityQueries.setIsolationLevel(Disable Isolation)
[01-05 21:08:08,937] https-8443-7 (INFO) DataManager: assign {{my-adobe-server}, }
[01-05 21:08:08,937] https-8443-7 (INFO) DataManager Account 7 does require RTMPS
[01-05 21:08:08,940] https-8443-7 (INFO) Account Level SAML is not configured for this accont.
[01-05 21:08:08,969] https-8443-7 (WARN) OPTIMIZE ME: com.adobe.connect.dal.CoreDAL.checkPermissions
  70932 reads for 4 rows on Table 'PPS_ACL_ROLLUP'. Scan count 0, logical reads 70932, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0.
[01-05 21:08:08,969] https-8443-7 (WARN) OPTIMIZE ME: com.adobe.connect.dal.CoreDAL.checkPermissions
  193 reads for 4 rows on Table 'PPS_ACL_ENTRIES'. Scan count 1, logical reads 193, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0.
[01-05 21:08:08,972] https-8443-7 (INFO) [****************am625:127.0.0.1] DONE total: 101ms, queries: 84ms, conn: 0ms, xsl: 32
[01-05 21:08:09,163] https-8443-15 (INFO) [****************am625:127.0.0.1] GET https://{my-adobe-server}/_a7/loginPage/custom/images/logos/login_logo.png
[01-05 21:08:09,220] https-8443-22 (INFO) [****************am625:127.0.0.1] GET https://{my-adobe-server}/_a7/loginPage/custom/images/logos/login_side_logo_html.png
[01-05 21:08:11,993] cache (INFO) AssetCache orphans:0b - active:1.7gb - limit:23.9gb
[01-05 21:08:13,202] http-80-25 (INFO) [null:127.0.0.1] POST http://localhost/api/xml
[01-05 21:08:13,704] host-health-check (INFO) Memory - free:3.3gb max:4.0gb total:4.0gb
[01-05 21:08:13,704] FCSj_IO:4 (INFO) Write 29 bytes into channel, re

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#5 2021-01-12 19:03:04

Jorma_at_CoSo

Re: Not found new meeting 10.8

Do you have more than one AMS server? It could be that the meeting wasn't being replicated on the other server(s) and hitting refresh sent you to the server that did have awareness of the meeting.

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