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#1 2020-09-23 08:30:44

Neil_Connect

Atem Mini switches between 16:9 and 4:3 in middle of training

Hello Adobe Connect Experts. I am using an Atem Mini with two (2) video cameras and two (2) separate computers both running separate PPT decks. I run this into my webcam Pod on AD11. On my end (host) everything looks great with no issues. On the participant end, the video cameras and the slides occasionally switch from the 'hard' setting (16:9) to the 4:3 setting for a few seconds and then it goes back to normal. I should stress that it 'looks' like 4:3 (based on the size) but the video/slide is actually scrunched (left to right) so I'm thinking it's NOT actually a 4:3 setting but, instead something else at play. We are new to Connect so I can't say whether this is an '11' thing or something else.

Your help/input would be appreciated. THANK YOU!

Last edited by Neil_Connect (2020-09-23 08:34:19)

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#2 2020-09-30 10:31:42

Jorma_at_CoSo

Re: Atem Mini switches between 16:9 and 4:3 in middle of training

Could be a C11 thing. Are you running the desktop App when sharing the video?

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#3 2020-10-14 11:48:22

dveldhouse

Re: Atem Mini switches between 16:9 and 4:3 in middle of training

I'm having the same issue, running on the app. It's not my camera, but a presenter from another location. He was running wireless, so don't know if that's an issue. I'm hardwired with a 150mbps download.

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#4 2020-11-05 03:22:40

Stephan

Re: Atem Mini switches between 16:9 and 4:3 in middle of training

I'm also using the ATEM and it working fine so far. I'm more struggling with the poor video quality which lowers the slide resolution - need bigger text and clearer images on my slides. I went back to sharing the PPT directly, but it's sad that the ATEM features cannot be used...

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#5 2020-11-28 15:24:49

dr172

Re: Atem Mini switches between 16:9 and 4:3 in middle of training

How did you even get the ATEM to work? I get a hardware error when trying to use the ATEM as a source within Connect. I can only get it to work by using a virtual webcam software (I'm using ManyCam) to get the resolution to 720p/30fps. (My ATEM software won't go below 1024) for output.

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