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#1 2020-11-21 09:22:50

DvG

MP4 freezing in Adobe Connect 11

Dear Adobe Connect users

We were running a large conference on Adobe Connect over four days. Participants were in the application (Classic view), application (Standard view) and HTML client.

Whenever we played MP4 video in the Share pod, it would freeze for many participants at some point. We couldn’t identify a pattern (although most occurred in the HTML client or new Windows application). Videos were encoded H264, 720x480, 512kbps, 24fps.

Has anyone else experienced this? Any thoughts as to why this might happen?

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