#1 2020-10-26 07:46:13

Jesus Franco

PLEASE HELP. LIMIT EXCEEDED WITHOUT USE

Hello,

We have bought the next account.

Account URL: https://meet73676238.adobeconnect.com

And we are having the next message:
"User Limit Exceeded"

The maximum concurrent users is 0.

The admin can not enter in the meeting room.

Named Host Pricing Model
Meeting Hosts:   1 / 1
Meeting Peak Concurrent Users:   0   (Soft Limit: 0)
Concurrent Users Per Meeting:   25   (Soft Limit: 25)
Burst Pack Minutes (Total Used/Total Purchased):   0 / 0
(Balance:0 - Disabled)

We had the same issue befire with another new account. Please activate it. We need it for today. Best Regards.

Last edited by Jesus Franco (2020-10-26 07:46:45)

Jorma_at_CoSo

Re: PLEASE HELP. LIMIT EXCEEDED WITHOUT USE

Contact the Adobe Connect Support team at 800-945-9210 or https://helpx.adobe.com/adobe-connect/c … pport.html

Alternatively, I'd suggest looking at purchasing Connect from a reseller in your area. They are going to be able to offer a much more functional account with higher concurrent attendee numbers and the ability to brand your account and drop the meet1234567890 URL for one that better represents your organization. https://www.adobe.com/products/adobecon … sting.html There may not even be that much of a price difference, if any.

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